Help Desk Executive

We are looking for a dedicated and customer-oriented Help Desk Executive to handle inbound and outbound calls related to customer complaints, queries, and support requests for banking services. The ideal candidate should have excellent communication skills, a calm and empathetic approach, and the ability to resolve customer issues efficiently while maintaining a professional demeanor.

Key Responsibilities:

• Handle inbound and outbound calls from bank customers regarding service issues, complaints, and queries.
• Log, track, and update customer complaints in the system accurately.
• Coordinate with internal departments (such as operations, IT, and service teams) to ensure timely resolution of issues.
• Follow up with customers to confirm resolution and ensure satisfaction.
• Provide accurate information about banking products, services, and processes when required.
• Escalate unresolved complaints to the concerned authority or supervisor.
• Maintain call records, complaint logs, and daily reports.
• Ensure compliance with bank policies, data confidentiality, and quality standards.

Required Skills & Qualifications:

• Graduate / HSC qualified (any discipline).
• 1–3 years of experience in tele calling, customer service, or complaint handling (preferably in the banking or financial services sector).
• Excellent verbal communication skills in English and regional languages.
• Strong listening and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Basic knowledge of banking operations or support processes is an added advantage.
• Proficient in using CRM tools, MS Office, and call management systems.

Join our team and contribute to a collaborative, innovative environment, where your ideas can truly make a difference.

We look forward to receiving your application.!