Telesales Executive

Reporting To: Sales Manager / Centre Head

About the RoleWe are looking for an experienced and enthusiastic Tele Sales Executive to promote and sell pathology and radiology services through telephone-based interactions. The candidate will be responsible for generating appointments, explaining health packages, converting inquiries into bookings, and providing telephonic support to patients. Prior experience in healthcare, diagnostics, pathology, radiology, hospitals, or medical centers is mandatory.

• Key ResponsibilitiesSales & Business DevelopmentMake outbound calls to prospective and existing patients to promote pathology tests, radiology investigations, preventive health check-up packages, and wellness programs.
• Convert inquiries into confirmed appointments and diagnostic bookings.
• Follow up on leads generated through campaigns, referrals, digital platforms, and walk-in inquiries.
• Achieve monthly sales and booking targets.
• Inform patients about ongoing offers, health packages, and promotional campaigns.
• Maintain accurate records of leads, follow-ups, and conversions in CRM/software.
• Patient Support & CoordinationGuide patients regarding test preparation, appointment scheduling, report collection, and service availability.
• Address patient queries related to pathology and radiology investigations in a professional and empathetic manner.
• Coordinate with reception, radiology, pathology, and home collection teams to ensure smooth patient experience.
• Handle appointment confirmations, rescheduling, cancellations, and follow-up calls.
• Assist patients in understanding package inclusions, pricing, and diagnostic procedures.
• Customer Relationship ManagementBuild long-term relationships with patients through regular follow-ups and service support.
• Collect patient feedback and escalate concerns when required.
• Ensure high standards of patient satisfaction and service quality.
• Maintain confidentiality of patient information and comply with healthcare data privacy norms.
• Required QualificationsGraduate in any discipline (preferred).
• Minimum 1–3 years of experience in healthcare tele-calling, diagnostic centers, pathology labs, hospitals, radiology centers, or healthcare sales.
• Experience in selling diagnostic services, health check-up packages, pathology tests, or radiology investigations will be preferred.
• Proficiency in English, Hindi, and local language communication.
• Basic computer knowledge and familiarity with CRM or hospital management software.
• Key SkillsExcellent communication and interpersonal skills.
• Strong sales and negotiation abilities.
• Patient-centric approach and empathy.
• Follow-up and conversion skills.
• Ability to handle objections and close sales effectively.
• Good organizational and multitasking abilities.
• Target-oriented and self-motivated.
• CompensationCompetitive salary as per industry standards.
• Attractive performance-based incentives.
• Career growth opportunities within the healthcare organization.
• Preferred Candidate ProfileExperience in diagnostic laboratories, radiology centers, hospitals, healthcare BPOs, or medical call centers.
• Strong understanding of pathology tests, imaging investigations, and preventive healthcare packages.
• Proven track record of achieving tele-sales targets and maintaining patient satisfaction.

Contact whats app number: 9898463664