Back Office Executive

1. Booking & Reservation Management Process flight, hotel, cab, cruise, and holiday package bookings.

• Update booking details in CRM or reservation systems.
• Confirm availability with suppliers and follow up for confirmations or vouchers.

2. Customer & Vendor Coordination Communicate with airlines, hotels, travel partners, and internal teams.

• Assist sales teams with itinerary preparation and pricing.
• Handle customer queries via email/phone related to bookings or changes.

3. Documentation & Data Management Prepare and maintain travel documents (vouchers, invoices, tickets, itineraries).

• Maintain accurate databases of customers, bookings, and vendor contacts.
• Ensure all documents are filed and organized as per company policies.

4. Administrative & Operational Support Assist in preparing quotes, proposals, and travel itineraries.

• Support visa processing documentation (if required).
• Manage daily reporting, MIS updates, and record-keeping.

5. Finance & Billing Assistance Prepare invoices, track payments, and maintain billing records.

• Coordinate with the accounts team regarding payments to vendors.
• Reconcile bookings and handle refunds or cancellations as directed.