Job Profile: The candidate would be responsible for handling Voice/Chat queries for the UK Consumer & Enterprise customers. They would be required to perform Voice/Chat tasks to mitigate areas of customer dissatisfaction, process failure and advisor failure by conducting a full investigation. Key accountabilities and decision ownership:  Respond and trouble shoot all customer interactions via any channel, and identify appropriate service solutions, including upsell opportunities in an efficient and timely manner.  Make a positive impression with the customer through every interaction, contributing to positive NPS in line with team and individual goals.  Take ownership and follow up on issues to achieve first call resolution at all times and SLA targets  Identify and communicate areas for improved efficiencies for customer service.  Understand Vodafone’s vision and goals; demonstrate alignment to these in attaining the team’s goals and in relationships with other people. Core competencies, knowledge and experience:  2 to 7 years’ experience in customer service.  Responds constructively to change.  Able to adhere to Vodafone processes and contributes to process improvements  Use knowledge of products, technology, processes and systems to solve problems that impact our customers.  Brings the customer experience into every decision; Acts as a customer champion and takes accountability for identifying and addressing underlying service issues. Desired Profile:  Should have at least completed academics till HSC.  High levels of computer literacy.  Excellent verbal communication skills. Job Time: 24x7 (Rotational Shift). 5 Days working (rotational week-off)

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Think Resource Info Solutions is aggressively hiring for the job profile of Customer Care Executive at Ahmedabad in S. G. Highway Circle locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 12,000 INR and can go up to 34,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Ahmedabad to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from UK SHIFT and will have NaN working days i.e., 5 days working. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Ahmedabad at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 14-Dec-2021. For more details, download apna app and find Night Shift jobs in Ahmedabad. Through apna, you can find jobs in 74 cities across India. Join NOW!