Responsibilities: Inbound Calls II Customer Service II Problem Solving CCTV/IT Controller (Preferably ITMS projects/Smarty city projects) 1. Monitoring operations of CCTV cameras on stations, sampling of the resources deployed on stations for uniform and availability, bus disruption events on daily, weekly and monthly basis. 2. Monitoring the traffic violation events on real time basis. 3. Dealing with external appellants with FIR reports for requirement related to CCTV footage and its associated work for footage verification and analysis. 4. Coordination with the AJL field team, L1 team (IT) for verification of the events occurred. 5. Activities related to IMS controller. 6. Generation of the CCTV operations summary reports and providing it to the shift supervisor on daily, weekly and monthly basis. Call Center Controller (Preferably ITMS projects/Smarty city projects) 1. Attending calls related to card(e.g. Recharge, etc.), bus route information, application issues, bus and station staff related issues, theft issues, bus and station equipment issues, misbehaviour issues. 2. Verification and Validation of the complaints received by passengers via call, CCTV cameras, Field SPOC, Client 3. Activities related to IMS controller. 4. Handling WhatsApp account and solving complaints and issues raised by the commuters.

More about this Customer Support Executive job

M/S Talentpull And Infrastructure Private Limited is aggressively hiring for the job profile of Customer Support Executive at Ahmedabad in Ahmedabad (Rural) District Court locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 20,000 INR and can go up to 33,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Diploma degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Ahmedabad to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Basic English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Only Male candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Ahmedabad at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 30-Nov-2022. For more details, download apna app and find Full Time jobs in Ahmedabad. Through apna, you can find jobs in 74 cities across India. Join NOW!