Eligibility Criteria:

Candidates should be comfortable in fieldwork.

Good written and verbal communication.

Customer-service focus.

Work Experience in helpdesk support, tech support, non-tech support, and software support

would be required.

Must have a 2-wheeler and a laptop

Must be well-versed in the Local Language

Roles and Responsibilities:

• Can visit our Restaurant Partners in the Field
• Provide service and customer support during field visits
• Install our POS software in their System / Device and Give training about our product to our client
• Diagnose errors or technical problems and determine proper solutions to resolve their queries
• Build positive relationships with customers
• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to understand the root of the problem quickly
• Communicate with clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Ensure all issues are properly logged