Shift Incharge

Shift Manager (Cloud Kitchen)Rebel Foods Pvt. Ltd.

Position: Shift Manager

Location:- Pathankot,Gurdaspur,Moga,Firozpur,Amritsar

Department: Operations – Cloud Kitchen

Role OverviewThe Shift Manager is responsible for leading day-to-day kitchen operations, ensuring food quality, speed, hygiene, and team performance. The role focuses on smooth shift execution, customer satisfaction, and achieving daily operational targets.

• Key Responsibilities:-

1. Operations ManagementHandle end-to-end kitchen operations during the assigned shift.

• Ensure recipe accuracy, portion control, and product quality as per brand standards.
• Monitor prep levels, dispatch time, and order accuracy.
• Manage inventory, stock rotation, and avoid wastage/variance.

2. Team LeadershipAllocate responsibilities to team members and ensure task completion.

• Conduct on-shift training for new & existing staff.
• Maintain discipline, grooming, and performance standards.

3. Quality, Hygiene & SafetyEnsure 100% compliance with FSSAI, hygiene, and food safety protocols.

• Conduct regular audits for cleanliness of racks, equipment, and workstations.
• Monitor cold storage, thawing practices, FIFO/FEFO usage.

4. Customer ExperienceMaintain order preparation speed (PRP Time) and low Under-30 breaches.

• Handle customer complaints received through apps (Swiggy/Zomato/Website).
• Maintain high product ratings & prevent negative feedback.

5. Reporting & DocumentationUpdate daily reports: Sales, Prep, Wastage, Variance, Ratings, Camera Audit.

• Maintain shift handover notes and ensure smooth handover to next shift.
• Ensure compliance with SOP documentation (PDT, RCA reports, etc.).

6. Equipment & Asset ManagementEnsure proper functioning of kitchen equipment.

• Raise maintenance tickets and track resolution.
• Monitor safe handling and zero damage to equipment/assets.
• Required QualificationsGraduate / Diploma in Hotel Management preferred.
• Minimum 1–3 years of experience in QSR/Cloud Kitchen/Restaurant industry.
• Strong knowledge of food safety, kitchen SOPs, and operations.
• Skills & CompetenciesLeadership & Team Handling