Transport Executive

PositionAirport Representative

LocationAirport Operations (Domestic & International Airports as assigned)

Reporting To Operations Manager

Job SummaryThe Airport Representative is responsible for providing seamless arrival and departure assistance to guests at the airport. The role involves guest coordination, meet-and-greet services, transfer management, handling travel-related concerns, and ensuring a smooth travel experience while maintaining the highest standards of customer service.

Key ResponsibilitiesArrival AssistanceReceive guests at the airport arrival area with the company placard

Coordinate with drivers and transport teams for timely guest pickups

Assist guests with luggage handling and transfer arrangements

Ensure guests are comfortably escorted to their assigned vehicles

Departure AssistanceCoordinate guest departures and airport drop-offs

Assist with airline check-in guidance and terminal information

Ensure guests reach the airport within the recommended reporting time

Guest CoordinationMaintain continuous communication with guests, drivers, hotels, and operations teams

Handle last-minute changes in flight schedules and transfer arrangements

Provide information regarding local attractions, hotel locations, and travel schedules

Flight MonitoringTrack flight arrivals, departures, delays, cancellations, and schedule changes

Update operations teams and drivers regarding revised timings

Ensure transfer arrangements are modified as required

Service Recovery Address guest concerns promptly and professionally

Escalate operational issues to the concerned department

Ensure guest satisfaction through proactive assistance

Documentation & ReportingMaintain daily arrival and departure records

Submit operational reports and service feedback

Record guest complaints, incidents, and resolutions

Required SkillsExcellent communication skills in English and local language

Strong customer service orientation

Ability to work under pressure and handle multiple guests simultaneously

Good coordination and problem-solving abilities

Basic computer and mobile application knowledge

Knowledge of airport procedures and travel operations

QualificationGraduate in Tourism, Hospitality, Travel & Tourism, Hotel Management, or any relevant field

Freshers with excellent communication skills may apply

Prior experience in airport operations, hospitality, or travel industry preferred

Experience0–3 years in Travel, Tourism, Hospitality, Aviation, or Customer Service

Availability during flight disruptions and operational emergencies

Key Performance Indicators (KPIs)Guest satisfaction scores

On-time arrival and departure coordination

Zero missed pickups

Timely reporting and documentation

Effective handling of guest concerns and escalations

Salary Range Fresher: ₹18,000 – ₹25,000 per month

Additional incentives for night shifts, guest appreciation, and performance-based achievements

Preferred Attributes Pleasant personality and professional appearance

Knowledge of multiple languages is an advantage

Familiarity with airport terminals, airline operations, and local destinations

Strong teamwork and coordination skills