Senior Customer Care Manager - Tractor Services
Mahindra And Mahindra Limited
Work from Office
Full Time
Min. 4 yearsJob Description
Senior Customer Care Manager - Tractors
Responsibilities & Key Deliverables
- Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before seeding / Launch of new Products.
- (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update Literature for existing products (Operators Manual, Parts catalogue. Service Manual, Wall Charts, DATA book.Create e- CATALOGUE (Parts) for all New Models.Design special Service Tools for New Products so as to improve Service quality at Dealerships
- .Enabling the MEC Team to impart Training on New Products. (Provide technical inputs, Training aids, faculty
Preferred Industries
AutomobileTractorEducation Qualification
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in AgricultureGeneral Experience
4-7 years of ExperienceCritical Experience
System Generated Core Skills
Communication SkillsCustomer SensitivityConsumer FocusCustomer Relationship Management (CRM)Customer SupportManpower ManagementDealer Relationship ManagementNegotiationTraining & DevelopmentRevenue GenerationSAPService PlanningService Readiness AssessmentTeam BuildingTerritory Coverage OptimizationWarranty ManagementDesigning Customer ExperienceService OrientationCapability BuildingService QualityService ManagementSystem Generated Secondary Skills
Experience Level
Senior LevelJob role
Job requirements
About company
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