Assistant Manager - Service and Customer Support

Assistant Manager Service

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job Title 

Assistant Manager /Senior Service Engineer – Service

Location 

Ahmedabad

About Us

Everest Blowers & Vacuum Pumps – An Ingersoll Rand Business was established with the purpose of empowering our customers’ Industrial Low Pressure & Vacuum needs and providing them with Innovative Cost-Saving Engineering Solutions.

 

Job Summary

Assistant Manager Job is to address all service query related to Site or customer premises and to resolve site visit and support shall be extended

For business generation mindset should be clear to convince our customer.

Guide and nurture team for respective zone .

 

Responsibilities

To manage and respond timely on customer calls for assigned territory.

 Independent execution of Installation/ commissioning, overhauling and Troubleshooting of Screw Pump /Booster & Blowers

•  Ensure the service call attendance and resolution at the site within the predefined timeline
•  Supporting customers through technical and administrative activities
•  Understanding customer needs and concerns/Providing a high level of customer service
•  Preparing and submitting service reports/ Providing technical directions to the team.
•  Providing the installation, operation and maintenance training to internal and external customers
• Participating in the training of new team members.
• Suggesting the adequate spare part for stocking at the site to minimize the machine downtime
• Supporting the Aftermarket spare sale team to maximize AMC coverage.
• Close coordination with the factory team to ensure timely availability of spares on site.
• Supporting spare sales and execution team for payment follow ups.

 

Basic Qualifications: -

Diploma /Bachelor Degree ( Mechanical /Electrical )

Self-driven approach

 

                                                                                                                                                                                            Good knowledge of the aftermarket (parts & service) within Air Compressors/ Vacuum Pumps, System & Vacuum Industry.

•  Good knowledge of electrical control & instrumentation systems long with process knowledge of various industries, especially in pharma sector.
•  Fluent in English/Hindi Language
• Valid Passport and Driving License
  
  

Travel & Work Arrangements/Requirements

70-80% travel across West India

 

Key Competencies

Absolute KEY skills needed for role

• Minimum 4-5 years’ experience within the Vacuum Pump/Compressor/Pump Industry.
• Fluent in English/Hindi Language

What we Offer

• We are all owners of the company! Stock options (Employee Ownership Program)  that align your interests with the company's success.    

• Yearly performance-based bonus, rewarding your hard work and dedication.    

• Leave Encashments   

• Maternity/Paternity Leaves  

• Employee Health covered under Medical, Group Term Life & Accident Insurance  

• Employee Assistance Program   

• Employee development with LinkedIn Learning   

• Employee recognition via Awardco   

• Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.    

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

Experience Level

Mid Level