Customer Onboarding Executive - Non Voice

Job Title: Chat & Email Support Executive

Location: Bangalore – Whitefield & Hebbal

Salary: ₹4.0 LPA – ₹5.5 LPA

Job DescriptionWe are hiring enthusiastic and customer-focused professionals for the position of Chat & Email Support Executive. The role involves handling customer queries through chat and email channels, providing timely resolutions, and ensuring a positive customer experience.

• Key ResponsibilitiesRespond to customer inquiries via chat and email in a professional and timely manner.
• Resolve customer concerns, complaints, and service requests efficiently.
• Maintain high levels of customer satisfaction through effective communication.
• Accurately document customer interactions and resolutions.
• Follow company processes, policies, and quality standards.
• Escalate complex issues to relevant teams when required.
• Meet productivity, quality, and customer satisfaction targets.
• Eligibility CriteriaGraduate in any discipline.
• Excellent written and verbal communication skills in English.
• Strong customer service orientation and problem-solving skills.
• Ability to work in a fast-paced environment.
• Basic computer proficiency and typing skills.
• Prior experience in customer support/chat support/email support is preferred but not mandatory.
• Preferred SkillsGood email etiquette and business communication.
• Attention to detail and multitasking ability.
• Positive attitude and willingness to learn.
• BenefitsCompetitive salary package.
• Career growth opportunities.
• Training and development programs.
• Dynamic and collaborative work environment.

Work Location: Whitefield / Hebbal, Bangalore

Salary Range: ₹4,00,000 – ₹5,50,000 per annum