Customer Support Executive
Startek
Customer Support Executive
Startek
Work from home
₹20,000 - ₹23,000 monthly
Fixed
₹20000 - ₹23000
Earning Potential
₹23,000
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
500+ applicants
Benefits include: PF
Job Description
We are seeking a highly motivated and customer-centric individual to join our team as a Customer Support Associate . As a Customer Support Associate, you will play a vital role in providing exceptional customer service and support to our clients.
Work from Home
Qualification: Any Graduate with 1 year experience
Candidate should be fluent in Hindi and English (Versant Level 4)
6 Days working
Day Rotational Shifts
1 Rotational Off
CTC: Up to 23000/- per month
Responsibilities:
• Act as the primary point of contact for customer inquiries, concerns, and complaints.
• Resolve customer issues and complaints in a timely and professional manner.
• Provide product and service information to customers.
• Collaborate with internal teams to address and resolve customer issues.
• Maintain accurate and detailed customer records and interactions.
• Follow up with customers to ensure their satisfaction and resolve any remaining issues.
• Handle a high volume of incoming calls and emails.
• Identify and escalate priority issues to the appropriate teams.
• Continuously improve customer service processes and procedures.
Requirements:
• Minimum of 1-year experience in customer support or related role.
• Bachelor's degree in Business, Communications, or related field preferred.
• Excellent communication and interpersonal skills.
• Proven ability to handle difficult customer situations with professionalism and empathy.
• Strong problem-solving and decision-making skills.
• Ability to work independently and in a team environment.
• Proficient in Microsoft Office and customer service software systems.
• Must be flexible to work in shifts if required.
• Experience in the BPO industry is a plus
Note : Kindly fill the Form Below.
Job role
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Startek
Address
Shivaji Nagar, Bengaluru, Karnataka, India Shivaji Nagar, Bengaluru/Bangalore Region
Job posted by Startek
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