Operation Manager

A. Staff Observation

➢ CCTV monitoring is to be done daily at regular intervals

➢ Regular review meetings are to be done with the management and highlight the positive and negative points. Make an action plan against points to be implemented.

B. Inventory

➢ Ensure stock transfers are done as per SOPs

➢ Transactions which have a discrepancy, ensure it has been solved

➢ Ensure the stock is maintained as per the guidelines framed within the stores

➢ Regular stock takes to be conducted and discrepancies to be tracked

➢ Ensure all inventory SOPs are followed

C. Sales

➢ Bad customer feedback is to be handled personally and ensure it has been resolved

➢ Ensure customer service standards are maintained at every store

D. SOPs

➢ Visit Stores & warehouses regularly to ensure SOPs are followed. Store visit checklist to be filled

➢ Ensure Managers are following SOPs and their duties at the store & warehouse. Daily follow-ups and audits are to be done.

➢ SOPs Audits to be conducted every month at all locations

➢ Post-SOP Audit, regular follow-up is to be taken to ensure the deviations are implemented

➢ Any up gradation in SOPs to be proposed to the management

E. Audits

➢ SOP Audits

➢ Performance Audit- Managers/ Supervisors

➢ Mystery Audits

F. IT

➢ Coordinate & Follow-up up with Software vendors to explain the changes/ new features required

➢ Ensure user rights are correctly allocated at every location