Salesforce Administrator

Job Title: Tech Support Analyst.

Location: JP Nagar, Bengaluru.

Job Type: Full-Time

About Us:

Hello Mentor, is the premier destination for aspiring medical professionals in Bangalore Urban. We offer tailored guidance and support to help students navigate their career choices, course selection, and institution applications. Our team of experienced advisors/mentors, who are young and passionate about career counselling & mentoring, utilize innovative tools and provide personalized mentorship to unlock each student's full potential. A young & strong team of 200+ members which includes Doctors, Counselling Experts, Psychologists, Data Analysts & Management Professionals

• We have Mentored 20,000+ NEET UG and 5000+ NEET PG & SS Aspirants so far.
• Impacted lives of 500,000+ medical aspirants
• Mentored & advised by top doctors & educationist of India.
• One of the top companies in career counselling category in India

Roles & Responsibilities:

• Provide technical support to the teams using the software.
• Provide expert level technical support for ZOHO CRM platform and collaborate with users to understand their business processes and recommend CRM best practices.
• Working together with cross-functional teams, such as sales, Presales & post Sales, to enhance the general process and employee experience.
• Knowledge on Roles, Profiles, Permissions and user management, case management.
• Good knowledge on reports and Dashboard creation in CRM.
• Manage and troubleshoot data integrations between various systems, ensuring smooth flow of information.
• Provide technical assistance for AI driven applications and tools, addressing user queries and ensuring optimal performance.
• Proactively opportunities for process improvement in CRM usage, data management and integration workflows.
• Perform quality checks on data, configurations, and integrations to ensure accuracy and reliability.

Key Requirements:

• Zoho CRM Tool
• Zoho Automation
• Zoho Integration
• Whatsapp Campaign Analysis

Skills:

• Excellent Communication, Interpersonal and Presentation Skills
• 2-4 years of experience in CRM software (Preferably with Zoho).
• Well versed with Integration, Automation & Advance Excel for data analysis, reporting and visualizing.
• Good knowledge in the field of A.I.
• Proficient in the Application Programming Interfaces.

Other Benefits Details:

• 30 Annual leaves + 20 Govt Holidays
• Long vacation during new year
• PF, Health Insurance
• Team Outings & Lunches
• Great job satisfaction
• Immense learning & personal development