Assistant Store Manager

Honeycomb Retail India

Kadubeesanahalli, Bengaluru/Bangalore

₹20,000 - ₹25,000 monthly

Fixed

20000 - ₹25000

Earning Potential

25,000

Work from Office

Full Time

Min. 5 years

Basic English

Job Details

Interview Details

Job highlights

Fast HR reply

HR responded to 100% candidates in last 8 days

25 applicants

Job Description


Polar bear Ice creams and Milkshakes which is one of the leading Ice cream sundae brands in India which has more than 130+ outlets all over India and 70+ in Bangalore is looking for a store manager having experience in food and beverage business and preferably in QSR model restaurants.




Assistant Store Manager

 

Reporting to: Area Manager / Senior Area Manager


KRA:

  • Store Operations
  • Sales & Budget
  • Customer Service
  • Billing & Cash Handling
  • People Management & Training / Retention

 

Knowledge, Skills & Abilities:

  • Effective communication & influencing skills.
  • Ability to work in a Team.
  • Excellent customer handling skills
  • Customer Service orientation


Duties & Responsibilities:

  • Adhere to the Sales & Operations processes set by the Company, in order to have satisfied customers.
  • Monitoring the entire Outlets’ Cleanliness and Sanitation especially the Dining Area as per standards and keep appropriate records.
  • Monitor actions of staff and customers to ensure that health and safety standards are maintained.
  • Estimate stock and ensure timely indents are placed to replenish them.
  • work closely with Area Managers to order supplies such as smallware and cleaning items.
  • Inspect equipment and food deliveries.
  • Coordinate with Area Manager and arrange for maintenance and repair of equipment and other services.
  • Conduct Team Briefing / De-Briefing (One Minute Meetings) everyday morning and evening and discuss the day’s agenda and sales numbers with the team.
  • Maintain Logbooks regarding SOP’s.
  • Opening and Closing of the Outlet daily.
  • Safeguarding the assets of the organization by staying vigilant, implementing practices like month end inventory, surprise audits & keeping a check on policies and procedures being practiced religiously by the staff.
  • Ensure outlet targets such as Sales Targets & APC targets are achieved consistently.
  • Recruit, hire, and oversee training for staff. Responsible for Outlet Attrition
  • Design & Follow Duty Roster effectively. Schedule staff work hours and activities.
  • Make decisions and solve problems concerning staff.
  • Guide, direct, train and develop staff.
  • Maintain Attendance of Staff & update Area Manager / HR on a daily basis
  • Follow all the processes to track New Joiner’s, Resignations & Staff Transfers designed by the HR Department.
  • Assist HR in New Joiner Documentation.
  • Take one on one session with underperforming staff and give regular update to Area Manager
  • Retention of good staff.
  • Strictly Adhere to Grooming Standards.
  • Resolve customer complaints about food quality or service.
  • Monitor staff in the service area and handle first level customer complaints.
  • The actual sales to track daily against budget and to be briefed to all team members.
  • The logbook/ sales tracker to be filled up religiously and should be used as records for the team members.
  • The APC to be monitored daily and shared with team members to improve the same by suggestive selling techniques.
  • The Suggestive selling targets to be set for the team members to help in improving APC.
  • The beverage & add on sales to be pushed to in suggestive selling to increase APC and lower food cost.
  • To manage outlet wastage less than 0.25 % on cost price.
  • Should ensure that Company assets provided to the store is maintained well.
  • To identify, nurture and grow ‘talent’ within the team.



Acknowledgement


Name             :          

                       

Signature                    :


Date                           :


Place                          :


Job role

Work location

Kadubeesanahalli, Bengaluru, Karnataka, India

Department

Retail & eCommerce

Role / Category

Retail Sales & Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 5 years

Education

12th Pass

Past role/category experience

Retail Sales & Operations, Food Services

English level

Basic English

Age limit

18 - 40 years

Gender

Any gender

Interview details

Interview mode

In person

Interview address

Kadubeesanahalli, Bengaluru, Karnataka, India

About company

Name

Honeycomb Retail India

Address

Kadubeesanahalli, Bengaluru, Karnataka, India

Job posted by Honeycomb Retail India

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