Shift Manager

Functional:-

• Elevates coffee culture by educating customers; selling coffee and coffee grinding and brewing equipment; preparing and serving a quality coffee beverage, introducing seasonal beverages along with food offerings.

• Welcome customers by assessing their coffee interests and needs.

• Invite customers for tastings of manual brew & for sampling of food

• Prepare beverages & food by adhering to the defined recipes

• Helps in generating revenue through driving suggestive selling based on customer’s preferences.

• Maintains stock on merch rack, FDU & other display units through timely replenishment.

• Follow SOPs while handling equipment; adheres to PM schedule & call for timely repairs

Behavioral:-

• Maintains secured, safe, clean and healthy workplace by following SOP

• Takes feedback from the customers about product & place; responds appropriately & if required than convey it to SM

• Takes ownership of self-development & learning, shares skill & knowledge with fellow TM