Chat Process Executive

About the Role

We are looking for a customer-focused and quick-responding Chat Process Executive to manage online customer interactions through chat support. The ideal candidate should have good typing speed, clear communication, and the ability to resolve queries efficiently.

Key Responsibilities

Handle customer queries through live chat in a professional and timely manner

Provide accurate information regarding products/services

Maintain records of customer interactions and update internal systems

Resolve issues by coordinating with relevant departments when required

Follow communication guidelines and ensure high-quality support

Meet daily/weekly targets related to response time, accuracy, and customer satisfaction

Required Skills

Good written English communication

Fast and accurate typing skills

Basic understanding of customer service concepts

Ability to multitask and work in a fast-paced environment

Problem-solving mindset with a positive attitude

Educational QualificationHSC/Graduate in any discipline

Benefits

Training and development opportunities

Shift allowances (if applicable)

Growth-oriented work environment