FRND is redefining the way people connect by building a social platform thats not just engaging but also safe, inclusive, and fun. 🌟 Were a rapidly growing startup with a bold mission: to transform online interactions into meaningful relationships.

We are looking for a passionate Customer Relation Executive to spearhead our support operations, ensuring exceptional service for our users while mentoring a dynamic team of support agents.

Role Overview:

As the Customer Relation Executive, you will be responsible for managing the day-to-day operations of the customer support team, ensuring prompt and effective resolution of user queries. You'll play a critical role in enhancing the quality of user interactions, streamlining processes, and driving team performance to align with organisational goals.

Key Responsibilities:

💼 Lead & Inspire: Motivate and guide a team to crush goals and keep spirits high.

🔧 Solve & Support: Handle escalations and build strong customer relationships.

📊 Analyse & Improve: Track performance, share insights, and refine processes.

🤝 Collaborate & Innovate: Partner with internal teams to boost customer happiness.

📚 Training & Development: Organize regular training to keep the team updated on product changes and support strategies.

What you bring:

✨ Experience: 1-2 years in customer service (1+ years leading a team).

✨ Skills: A problem-solver mindset with top-notch communication.

✨ Tech Savvy: Experience with CRM tools & a passion for customers!

✨ Communication: Strong Communication Skills in the regional languages, Malayalam is a must

What We Offer:

• Competitive salary and benefits.
• A vibrant and inclusive work environment.
• Opportunities for professional growth in a fast-paced, innovative company.
• The chance to make an impact on millions of users.

Why FRND?

🌍 Impact at Scale: Be part of the next big wave in social connection, shaping experiences for millions across India, LATAM, and MENA.

💼 Rewarding Journey: Competitive compensation, equity options, and growth that parallels FRNDs explosive success.

🎓 Learn with the Best: Collaborate directly with founders and industry pioneers, supported by stellar investors like Krafton, India Quotient, and Elevation Capital.

🎉 Freedom to Thrive: Enjoy an unlimited leave policy and unparalleled ownership of your work.

💡 Product-Centric Mindset: Work in a company where products take centre stage, solving unique challenges with innovative solutions.

Note - The FRND team operates 6 days a week.