Customer Relationship Officer

Muthoot Finance

Jaya Nagar, Bengaluru/Bangalore

₹20,000 - ₹50,000 monthly*

Fixed

20000 - ₹40000

Average Incentives*

10,000

Earning Potential

50,000

You can earn more incentive if you perform well

Work from Office

Full Time

Min. 3 years

Basic English

Job Details

Interview Details

Job highlights

88 applicants

Benefits include: Annual Bonus, PF, Travel Allowance (TA), Laptop, Health Insurance

Job Description

Muthoot Finance Ltd is a Flagship Company of the MUTHOOT GROUP having 20+ Business Division & a network of 5900+ Branches Spread across India


Job Description:

  • Ensure Cross selling of product as per the target in Branch via customer care executive.
  • Lead Generation for cross sell product at Branch and ensure the conversion .
  • Coordinate with different product managers for closure.
  • Supervising day-to-day operations in the customer service department.
  • Responding to customer service issues in a timely manner.
  • Creating effective customer service procedures, policies, and standards.
  • Publishing the MIS report to RO and ensure the targets are met .
  • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
  • Maintaining accurate records and documenting all customer service activities and discussions.
  • Assessing service statistics and preparing detailed reports on your findings.
  • Hiring and training new customer care Executive
  • Staying informed on the latest industry techniques and methods.

Requirement :

  • Bachelor’s degree
  • A minimum of 5 years of proven experience in a customer service position.
  • Proficiency in Microsoft Office and customer service software.
  • Good written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills



Interested Candidate Kindly share the Updated Profile Coshr1@muthootgroup.com


Contact :

Jerome A

AM-HR

9942157433




Job role

Work location

Jaya Nagar, Bengaluru, Karnataka, India

Department

Sales & BD

Role / Category

Sales Support & Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 3 years

Education

Graduate

Past role/category experience

Sales Support & Operations, Telesales, Customer Support - BPO / Voice / Blended, Sales Management

Skills

Customer service, Lead Generation, Customer retention, CRM software, Enquiry management, Cross selling, Customer relationship management, Customer need analysis, Conflict handling, Customer onboarding

English level

Basic English

Age limit

18 - 45 years

Gender

Female

Interview details

Interview mode

Online/Telephonic

About company

Name

Muthoot Finance

Address

Jaya Nagar, Bengaluru, Karnataka, India

Job posted by Muthoot Finance

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