Customer Retention Executive - Voice / Blended
Jana Small Finance Bank
Customer Retention Executive - Voice / Blended
Jana Small Finance Bank
Shanti Nagar, Bengaluru/Bangalore
₹23,000 - ₹39,000 monthly
Fixed
₹23000 - ₹39000
Earning Potential
₹39,000
Work from Office
Full Time
Min. 1 year
Basic English
Job Details
Interview Details
Job highlights
Urgently hiring
28 applicants
Benefits include: Annual Bonus, PF, Health Insurance
Job Description
Make retention and renewal calls to at-risk, inactive, and closure-request customers.
Resolve customer issues by coordinating with branch, operations, and CX teams.
Track and improve customer retention, renewal, and attrition metrics.
Maintain accurate call logs and follow compliance/KYC norms.
Support cross-sell of Savings, FD/RD, insurance, and repeat loans to increase customer stickiness.
Job role
Work location
Jana Small Finance Bank Divyashree Chambers 5th Floor 11, O'Shaughnessy Road, 5th Floor, A Wing, Off Langford Road, Bengaluru, Karnataka - 560025 Shanti Nagar, Bengaluru/Bangalore
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
Skills
MS Excel, Telecalling - Customer Service, Customer management, Telecalling, Retention, Customer base analysis, Flexible approach
English level
Basic English
Regional language
Fluent in speaking Bengali, Gujarati, Marathi, Assamese, Hindi, Punjabi
Gender
Any gender
About company
Name
Jana Small Finance Bank
Address
Jana Small Finance Bank Divyashree Chambers 5th Floor 11, O'Shaughnessy Road, 5th Floor, A Wing, Off Langford Road, Bengaluru, Karnataka - 560025 Shanti Nagar, Bengaluru/Bangalore
Job posted by Jana Small Finance Bank
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