Responsibilities:

• Handle customer inquiries and issues related to Airtel Black services via phone, email, or chat channels.
• Assist customers with account management, service activation, billing inquiries, and technical troubleshooting.
• Communicate effectively in English and at least one South Indian language to cater to our diverse customer base.
• Ensure timely resolution of customer concerns while maintaining a high level of customer satisfaction.
• Collaborate with other departments to escalate and resolve complex issues as needed.

Qualifications:

• Proficiency in English and at least one South Indian language (such as Kannada, Tamil, Telugu, Malayalam).
• Graduation degree or equivalent. Strong communication and interpersonal skills.
• Ability to work a 5-day week with 2 rotational days off.
• Prior experience in customer support or telecommunications is preferred but not required.