Customer Support Executive

Job Description:

(Protyze – D2C Supplements Brand)

Customer Support Executive – Voice, Chat & Email

Location: Bangalore – Kirloskar Business Park, Hebbal

Department: Customer Experience

Working Days: Monday to Saturday

Working Hours: 10:00 AM to 7:00 PM

Mode: On-site

Support Channels: Calls + Chats + Emails

Role Overview:

As a Customer Support Executive at Protyze, you will manage customer interactions across all support channels – voice calls, WhatsApp chat, and email tickets. You will handle product inquiries, order support, delivery issues, and ensure smooth customer experience across the D2C platform.

Key Responsibilities:

• Respond to customers through phone calls, WhatsApp chats & email.
• Provide accurate information on Protyze products, ingredients, benefits & usage.
• Handle order tracking, cancellations, returns, refunds & replacements.
• Log all customer interactions in CRM tools (Zoho).
• Manage multiple conversations while maintaining service quality.
• Coordinate with logistics, warehouse, and operations teams for resolutions.
• Handle escalations with patience and clarity.
• Maintain SLAs for response time, resolution time & customer satisfaction.
• Share insights on common issues to improve customer experience.

Requirements:

• 2–5 years of experience in voice + non-voice customer support.
• Excellent communication skills in English ,Kannada & Hindi is mandatory
• Strong typing & email writing skills.
• Ability to manage high-volume multi-channel support.
• Basic Excel/Google Sheets knowledge.
• Experience with CRM tools (Zoho).
• Customer-first attitude with empathy and problem-solving skills.

Job Types: Full-time, Permanent

Benefits:

• Paid sick time
• Provident Fund