Customer Support Executive

Bengaluru Big Martz

Marathahalli, Bengaluru/Bangalore

₹19,000 - ₹24,000 monthly


19000 - ₹24000

Earning Potential


Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

HR responded to 100% candidates in last 1 days

114 applicants

Benefits include: Overtime Pay, PF, Health Insurance

Job Description


Job Title: Customer Support Executive.

Location:Brook Field Marathahalli.

Salary: 18000 CTC to 25000 CTC +Incentives

Type: Full-time ROTATIONAL Shift (Day Shift For Female candididates )

Languages required:English + Hindi

About Company: Cogent e-Services is a globally recognized business process outsourcing (BPO) company that specializes in providing a wide range of outsourcing solutions to clients across various industries. Here's a detailed description of Cogent e-Services.

Key responsibilities include:

 Overseeing the daily operations of the branch.

 Setting targets for the branch and ensuring they are met.

 Managing customer relationships and addressing their concerns.

 Ensuring compliance with banking regulations and policies.

 Supervising staff and conducting performance evaluation.

 Building and maintaining relationships with high-value clients.

 Understanding clients' financial needs and offering appropriate banking solutions.

 Cross-selling banking products and services.

 Providing personalized financial advice and assistance.

 Handling client inquiries and resolving issues promptly.

 Assisting customers with account inquiries, transactions, and problem resolution.

 Providing information about banking products, services, and policies.

 Processing account openings, closures, and updates.

 Handling cash transactions and maintaining accurate records.

 Resolving customer complaints and escalating complex issues when necessary.


1. Excellent communication skills, both verbal and written.

2. Strong problem-solving abilities and attention to detail.

3. Ability to work well under pressure in a fast-paced environment.

4. Customer-centric mindset with a passion for helping others.

5. Ability to work independently and as part of a team.

6. For experienced candidates: Prior experience in customer service or related field is preferred.

Job role

Work location

Marathahalli, Bengaluru, Karnataka, India


Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time


Day Shift

Job requirements


Any experience


12th Pass

English level

Good (Intermediate / Advanced) English

Regional language

Fluent in speaking Hindi

Age limit

18 - 30 years


Any gender

Interview details

Interview mode

In person

Interview address

Marathahalli, Bengaluru, Karnataka, India

About company


Bengaluru Big Martz


Marathahalli, Bengaluru, Karnataka, India

Job posted by Bengaluru Big Martz

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