Customer Support Executive

Bengaluru Big Martz

Marathahalli, Bengaluru/Bangalore

₹19,000 - ₹24,000 monthly

Fixed

19000 - ₹24000

Earning Potential

24,000

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

HR responded to 100% candidates in last 1 days

114 applicants

Benefits include: Overtime Pay, PF, Health Insurance

Job Description

 COGENT E SERVICES

Job Title: Customer Support Executive.

Location:Brook Field Marathahalli.

Salary: 18000 CTC to 25000 CTC +Incentives

Type: Full-time ROTATIONAL Shift (Day Shift For Female candididates )

Languages required:English + Hindi


About Company: Cogent e-Services is a globally recognized business process outsourcing (BPO) company that specializes in providing a wide range of outsourcing solutions to clients across various industries. Here's a detailed description of Cogent e-Services.


Key responsibilities include:

 Overseeing the daily operations of the branch.

 Setting targets for the branch and ensuring they are met.

 Managing customer relationships and addressing their concerns.

 Ensuring compliance with banking regulations and policies.

 Supervising staff and conducting performance evaluation.

 Building and maintaining relationships with high-value clients.

 Understanding clients' financial needs and offering appropriate banking solutions.

 Cross-selling banking products and services.

 Providing personalized financial advice and assistance.

 Handling client inquiries and resolving issues promptly.

 Assisting customers with account inquiries, transactions, and problem resolution.

 Providing information about banking products, services, and policies.

 Processing account openings, closures, and updates.

 Handling cash transactions and maintaining accurate records.

 Resolving customer complaints and escalating complex issues when necessary.


Requirements:

1. Excellent communication skills, both verbal and written.

2. Strong problem-solving abilities and attention to detail.

3. Ability to work well under pressure in a fast-paced environment.

4. Customer-centric mindset with a passion for helping others.

5. Ability to work independently and as part of a team.

6. For experienced candidates: Prior experience in customer service or related field is preferred.

Job role

Work location

Marathahalli, Bengaluru, Karnataka, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

12th Pass

English level

Good (Intermediate / Advanced) English

Regional language

Fluent in speaking Hindi

Age limit

18 - 30 years

Gender

Any gender

Interview details

Interview mode

In person

Interview address

Marathahalli, Bengaluru, Karnataka, India

About company

Name

Bengaluru Big Martz

Address

Marathahalli, Bengaluru, Karnataka, India

Job posted by Bengaluru Big Martz

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