Key Responsibilities:

• Handling Inquiries and Resolving Issues:
• Answering customer questions, troubleshooting problems, and addressing complaints via various communication channels (phone, email, chat). 
• Providing Post-Purchase Support:
• Assisting with product or service usage, guidance on features, and ensuring customer satisfaction. 
• Improving Customer Experience:
• Identifying common issues, suggesting improvements to products or services, and contributing to the development of customer support materials. 
• Tracking and Analyzing Data:
• Monitoring customer interactions, analyzing data for trends, and identifying areas for improvement. 
• Collaborating with Teams:
• Working with cross-functional teams to ensure timely issue resolution. 
• Maintaining Accurate Records:
• Keeping records of customer interactions and using CRM and helpdesk software. 
• Building Rapport:
• Establishing a positive relationship with clients and customers, both in person and via phone.