Customer Support Team Leader
Cultfit
Customer Support Team Leader
Cultfit
Muneshwara Nagar, Bengaluru/Bangalore
₹50,000 - ₹60,000 monthly
Fixed
₹50000 - ₹60000
Earning Potential
₹60,000
Work from Office
Full Time
Min. 2 years
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
110 applicants
Benefits include: PF, Flexible Working Hours, Laptop, Health Insurance, ESI (ESIC)
Job Description
- The Team Lead must have a passion for data, efficiency, accuracy, and coaching & developing others.
- Review team capacity, identify risks and opportunities in daily operations, and work closely with stakeholders to reassess prioritization as needed as per the business goals and implement the initiatives
- Works with internal/external teams and uses his/her knowledge and expertise to execute business goals
- Manage a team of 15-20 CS consultants on a day-to-day basis monitoring job or queue adherence, volume, and quality (all operations)
- Roster management - Develop the work schedule for the week by balancing capacity across various processes
- Ensure productivity/utilization is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
- Responsible for known SLAs and task completion targets (within provided capacity). File and track tickets, following up on blocks to productivity
- Devices and implements performance improvement plans for consultants. Provides regular coaching and feedback to direct reports with regard to utilization, quality, performance, behavior and career development.
- Holds team members accountable for performance based on metrics and adherence to rules and guidelines.
- Implement process improvement projects that impact team level performance. Participates in new workflow roll out projects.
- Requirements/preferable qualifications:
- 2 years of experience in a people management role
- Bachelor degree qualification or equivalent work experience
- Intermediate or advanced MS Excel skills
- Strong attention to detail and organizational skills
- Strong judgment and instincts and able to prioritize in complex, fast-paced environment
- Strong people management skills and ability to lead by example
- Ability to adapt to dynamic project requirements
- High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential
Job role
Work location
BHIVE Premium HSR Campus, 7th Mile Hosur Road, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka, India
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
Education
12th Pass
English level
Good (Intermediate / Advanced) English
Age limit
18 - 35 years
Gender
Male
About company
Name
Cultfit
Address
BHIVE Premium HSR Campus, 7th Mile Hosur Road, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka, India
Job posted by Cultfit
FAQs about this job
Show all