Job Description

• To attend to the walk-in customers (Architects, Interior & Exterior Designers, Corporates, Retail Customers)
• To develop the product knowledge w.r.t. product categories/collections, code, price and installation
• To understand the customer various requirements through channelized Sales FAQs
• To persuade and guide the customer with the best suitable product with the help of large displays and miniature samples
• To follow-up on sales leads of all sources ( walk-in leads, calls ) and update the lead management reports
• To focus on Lead Conversion Ratio - qualified leads to potential to hot leads to sales order on CRM software
• To negotiate & convince the customer and generate the quotation as per the sales policy
• To work on the Target Driven Sales
• To religiously work on the strategic Tentative Sales Projections (no. and values)
• To religiously work on the strategic business closures
• To arrange & assign the office assistant / site engineers to visit the client's site for measurements
• To work on the estimation calculations based on the site measurements (in coordination with the site engineer)
• To coordinate with the Installation team and the client for execution of the work
• To coordinate with the warehouse team for stock checking and other vendors periodically based on the Sales Projection
• To coordinate with the client and warehouse team to understand the lead time for the product delivery for sales order confirmation
• To religiously follow-up on payment collection
• To monitor the sales operations on CRM software with timely data input
• To stay updated w.r.t. company's internal systems and processes and know-how of the techniques to improve the business
• To ensure the successful execution of work based on the sales order

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Stock related :-

• To supervise the floor staff in receiving, storing and shipping goods
• To identifying and addressing operational inefficiencies, such as frequent downtimes, inefficient workflows or quality control issues
• To track & manage the inventory levels and stock availability using software, inventory documentation and records to improve inventory control
• To track and manage - outwarding and inwarding product samples from time to time
• To ensure the product catalogues and miniature samples of the product collections are well organized and well maintained.
• To stay updated of the industry, market trends, new product arrivals on the floor and stay competitive for all time business success

Generate Reports : -

To generate the sales report periodically for analytical study and improvisation w.r.t. business and customer service

Customer Service:

• To complete the end-to-end sales order process and payment collection till the delivery time for quality customer service
• To ensure Customer Satisfaction through improved customer service etiquette, faster query resolution and enhanced customer experience
• To ensure Customer Google reviews & testimonials are generated
• To acknowledge and tracking the customer concerns and resolving the issues and complaints promptly within the stipulated time.
• To escalate the complex or unresolved complaints to the relevant authorities
• To ensure the customer concerns are professionally addressed and resolved within the stipulated time

Desired Candidates :

• Any Graduates who is a go-getter and have zeal to achieve the Leads Target, aim at progressive career and financial growth
• Fresher with 1 year experience
• Any Gender

Desired Skills

• Possess good product knowledgeof the interior and exterior industry
• Should be smart, excellent in communication and presentation
• Should be a good negotiator and target oriented
• Should be capable of handling the work pressure to close the sales orders
• Should be excellent in English, Kannada, Hindi languages and other regional touch will be an added advantage

Job Type: Full-time

Pay: ₹25,000.00 - ₹42,000.00 per month

Shift:

• Day shift

Supplemental pay types:

• Performance bonus

Travel requirement:

• No travel

Work Location: In person

• Application Deadline: 04/07/2024