Mechanic Motor Vehicle

Job Description: Lubricants & Vehicle Care Technician

Position Title: Technician – Lubricants & Vehicle Care

Location: Bangalore, Karnataka

Reports To: Shift Manager / Site Manager

Employment Type: Full-Time

Job Purpose

The Lubricants & Vehicle Care Technician is responsible for conducting vehicle health checks, performing engine oil and coolant replacement services, recommending suitable Shell lubricants, and delivering a safe, professional, and customer-focused service experience. The role focuses on maintaining vehicle performance through preventive maintenance services while contributing to lubricant sales and customer retention.

Key Responsibilities

Vehicle Inspection & Health Checks

• Perform under-bonnet inspections for two-wheelers and four-wheelers.
• Check engine oil levels and condition.
• Inspect coolant levels and condition.
• Check brake fluid, battery terminals, and other visible fluid levels where applicable.
• Identify maintenance requirements and advise customers accordingly.
• Explain findings and recommendations clearly to customers.

Lubricant Services

• Perform engine oil changes for two-wheelers and four-wheelers as per standard operating procedures.
• Drain used oil safely and refill with the correct grade and quantity of Shell lubricant.
• Replace oil filters where applicable.
• Ensure proper disposal of used oil and waste materials in compliance with environmental standards.
• Maintain service quality and prevent contamination during oil changes.

Coolant Services

• Perform coolant drain, flush, and replacement services as per vehicle requirements.
• Inspect cooling system components for visible leaks or abnormalities.
• Recommend suitable Shell coolant products.

Product Recommendation & Sales

• Recommend appropriate Shell lubricants and vehicle care products based on vehicle type and manufacturer specifications.
• Explain product benefits and maintenance intervals to customers.
• Promote premium Shell lubricant products and service packages.
• Achieve lubricant sales and service targets.

Customer Service

• Greet customers professionally and build rapport.
• Educate customers on vehicle maintenance best practices.
• Address customer queries regarding lubricants, coolant, and vehicle servicing.
• Ensure a positive and trustworthy customer experience.

Safety & Compliance

• Adhere to Shell HSSE (Health, Safety, Security, and Environment) standards.
• Use prescribed PPE while performing vehicle maintenance activities.
• Follow safe handling and disposal procedures for used oils, filters, and coolants.
• Maintain a clean and hazard-free work area.

Workshop & Equipment Maintenance

• Maintain cleanliness of service bays and equipment.
• Ensure tools and service equipment are properly maintained and calibrated.
• Report equipment defects promptly.
• Monitor stock levels of lubricants, coolants, filters, and consumables.

Teamwork & Administration

• Coordinate with cashiers and site staff to ensure smooth customer service.
• Maintain accurate service records and inventory usage.
• Participate in training programs and technical skill development initiatives.

Qualifications

• Essential: SSLC / PUC / ITI or equivalent qualification.
• Basic knowledge of automotive systems and vehicle maintenance

Preferred

• ITI in Motor Vehicle Mechanic (MVM), Diesel Mechanic, Automobile Technician, or related trade.
• Experience in automotive workshops, quick lube centers, service stations, or fuel retail outlets.
• Knowledge of lubricants, oil grades, and preventive vehicle maintenance.

Skills & Competencies

• Vehicle inspection and diagnostic skills.
• Engine oil and coolant replacement expertise.
• Product recommendation and sales skills.
• Customer service and communication skills.
• Attention to detail.
• Safety-conscious work practices.
• Ability to work independently and as part of a team.

Key Performance Indicators (KPIs)

• Number of vehicle health checks completed.
• Engine oil change conversion rate.
• Lubricant sales performance.
• Coolant replacement sales.
• Customer satisfaction scores.
• Service quality and compliance scores.
• Safety compliance and incident-free performance.
• Repeat customer rate.

Physical Requirements

• Ability to stand for extended periods.
• Ability to work in outdoor and workshop environments.
• Ability to lift and handle lubricant containers and equipment safely.

Core Values

• Safety First
• Customer Centricity
• Technical Excellence
• Integrity
• Teamwork
• Continuous Improvement