Operation Manager

Operation Manager : 

Key Responsibilities

Client Relationship Management: Serving as the primary point of contact for key clients, maintaining strong relationships, and ensuring high levels of client satisfaction.

Staff Deployment & Management: Efficiently planning and executing the deployment of trained staff and resources to client sites as per contractual requirements.

Process Development (SOPs): Taking the lead in the preparation, documentation, and continuous improvement of Standard Operating Procedures (SOPs) for all field and site operations.

Training & Implementation: Overseeing and conducting staff training programs in strict accordance with established SOPs, and ensuring their correct and consistent implementation at all client locations.

Talent Acquisition: Actively participating in the process of hiring quality staff to meet operational and client demands, ensuring all personnel meet required standards.

Employee Welfare & Support: Proactively addressing the welfare and administrative needs of staff, fostering a positive working environment, and ensuring compliance with labor standards.

Operational Reporting: Monitoring key performance indicators (KPIs) and providing management with regular reports on service delivery, compliance, and staff retention.

Required Qualifications & Skills

Education: Graduate or Undergraduate degree required.

Experience: 5 to 10 years of demonstrable experience in Operations Management.

Industry Preference: Mandatory experience working in the service industry (e.g., security, facility management, logistics).

Functional Expertise: Proven ability to handle large client accounts, manage field staff deployment, and develop/enforce operational processes (SOPs).

Leadership: Strong leadership skills with a focus on team building, welfare, and performance management.