Responsibilities include:

 Order verification (OVC) and Order Entry

 Validate the pre-order received and refer it back to the Client Sales team if additional

information is needed

 Validate technical/site details

 Gather and verify data with the customer, including:

o Customer name and technical/site contacts, site readiness

o Products ordered, product intervals, and customer delivery date requirements

o Review order status communication plan

 Obtain Customer Service Record (CSR) for porting requests submitted through the client order

to cash platform

 Scrub and validate CSR to ensure numbers on the pre-order match those on the CSR

 Reserve appropriate telephone numbers (VOIP Orders)

 Confirm that all documentation and customer information provided by Sales, Solution Architect,

Global Client Services, and the Customer is complete

 Update and complete order information

 Submit orders to provisioning

 Manage fallout/exception orders, including:

o Tracking assigned orders, resolving order fallout tasks, and driving resolution of order

rejections

o Escalating to supplier organizations on orders requiring action

o Confirming that all pre-work activities related to activation are complete

o Coordinating test and installation, scheduling activation

 Perform all Order Management fallout functions related to groups of orders for a single client or

project

 Provide senior-level support for escalated orders, high visibility clients, and high revenue orders

 Update price impacting quotes for change orders

 Manage and resolve fallout in specialty areas such as circuit provisioning and network builds

 Provide vendor partner oversight

 Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)

 Ensure order completion and validate order sent to billing

Skills and Qualifications:

 General knowledge of Telecommunications, Networking Technologies, and Solutions

 SFDC tool & processes knowledge

 Ability to deliver written and verbal messages with customers

 Critical thinking in the decision-making process

 Technical aptitude and forward thinking

 English literacy and numeracy

 Strong customer service focus with a drive to deliver a world-class customer experience

 Clear, confident communicator with strong written and verbal presentation skills

 Ability to work independently and as part of a team

 Perform well under pressure to meet deadlines

 High attention to detail, data accuracy, and quality of input

 10+ years of demonstrable experience in a B2B/Corporate environment

 Problem management and strong analytical skills