Responsibilities:

• Proactively build and nurture relationships with existing clients: Understand their needs, anticipate concerns, and exceed expectations.
• Act as a trusted advisor: Provide accurate and timely information about property management, market trends, and value-added services.
• Identify and address client concerns promptly and effectively: Resolve issues with empathy, professionalism, and a focus on finding solutions.
• Maintain clear and consistent communication: Keep clients informed through phone calls, emails, and other platforms.
• Advocate for client interests: Ensure their needs are met throughout the property management process and beyond.
• Develop and implement strategies to enhance client satisfaction and retention: Conduct regular satisfaction surveys, gather feedback, and implement improvements.
• Collaborate with internal teams (property managers, maintenance, marketing) to ensure a seamless client experience.
• Stay updated on industry trends and best practices: Attend training, workshops, and conferences to maintain expertise.
• Contribute to a positive company culture: Foster teamwork, collaboration, and a client-centric approach.

Qualifications:

• Excellent communication and interpersonal skills, with a talent for building rapport and trust.
• Strong organizational and time management skills, adept at juggling multiple tasks and priorities.
• Proactive and solution-oriented mindset, with the ability to anticipate and address client concerns.
• Strong understanding of the real estate industry and property management practices (a plus).
• Proficiency in technology and CRM systems.
• Positive and enthusiastic personality with a genuine passion for client satisfaction.
• Ability to work independently and as part of a team in a fast-paced environment.