Retail Sales Executive( Jwellery)

Job Description

Job Role : Retail Sales Officer

Function : Sales

Reporting to : Business Associate/Store Manager

Business : Jewellery

Job Details : To achieve the sales targets by engaging with the customers, explaining the

offerings from the brand, assists them in choosing the desired product and completing the sales

transaction. External Interface : Key customers

Internal Interfaces : •Business Associate •VM team

•Merchandising team

•Support teams

Job Requirements

Education : School, 10th , PUC

Relevant Experience : Fresher or 2-3 years experienced

Behavioral Skills : Customer Centricity

Delivers Results

Build Effective Teams

Knowledge : Sales/ retail experience

Process Contribution

Sales: Product Sales

1. Receive and engage with the customer to understand thecustomer’s

requirement

2. Introduce the various product offering to the customers andfacilitate customer

buying decision

3. Prepare the estimate of the products selected and completing thesales transaction

4. Achieve category wise sales target for the allocated section

5. Assist the customer in a sales return or repair work

Sales: Retail Operations: Store Management

1. Adhere to the standard operating procedures in the store

2. Adhere to cost savings practices undertaken in the store

3. Count and maintain the account of stock daily by managing the record of the

opening stock and closing stock in the section allocated Report the sold sock and

ensure the stock replenishment

4. Ensure proper and attractive display of the products at theappropriate

counter

5. Transfer the stock to the locker at the close of the day

6. Maintain safety of products displayed to customers and communicate promptly to

the superiors about any potential theft

7. Monitor the dead stock and liaison with the store manager tominimise the same

8. Provide support to the marketing team and VM team in ensuringthe compliance of

the store and improve footfall

9. Develop and maintain relationship and network with competitors toleverage leading

practices & learning to improve store level

Sales: Retail Operations: Feedback management

1. Collate and relay customer feedback to the corporate teams like themerchandising, retail

operations etc. to improve customer satisfaction and store ratings

Retail operations: Field sales operations management: Customer complaint resolution

1. Manage customer queries and complaints as per the companyguidelines