Senior System Administrator

Key Responsibilities

1. IT Infrastructure Management

• Handle end-to-end IT setup, maintenance, and troubleshooting single-handedly.
• Oversee servers, endpoints, networks, and user devices to ensure smooth IT operations.
• Perform regular system health checks and ensure optimal performance.

2. Device & Operating System Management

• Provide support across Windows, macOS, and Linux environments.
• Manage system updates, patching, and performance optimization.

3. IT Inventory & Asset Management

• Maintain accurate records of IT assets, accessories, and software licenses.
• Monitor and manage IT inventory to ensure availability and compliance.

4. Vendor & Procurement Management

• Coordinate with vendors for purchase, repairs, and AMC-related activities.
• Evaluate vendor quotes, negotiate pricing, and ensure timely delivery of IT-related items.

5. Google Workspace Administration

• Manage user accounts, groups, security policies, and configurations on Google Workspace.
• Ensure data security, backup, and compliance within the workspace environment.

6. NAS & Storage Management

• Oversee NAS operations, including configuration, backup, access control, and performance.
• Ensure secure and reliable storage management.

7. End-User Support

• Act as the single point of contact for all IT-related support across the organization.
• Provide complete technical assistance to end users for hardware, software, and system-related issues.
• Support users with MDM tasks, including device enrollment, policy compliance, troubleshooting, and overall device lifecycle management.
• Manage Google Workspace end to end—user account creation, email configurations, access control, security settings, and issue resolution.
• Ensure smooth functioning of all IT systems (Windows, Mac, Linux) and provide quick resolutions to minimize downtime.
• Educate employees on IT best practices, cybersecurity hygiene, and efficient use of systems and tools.

8. Networking

• Handle basic networking tasks such as Wi-Fi configuration, router/modem setup, and LAN management.
• Troubleshoot connectivity issues and maintain stable network operations.

9. Communication & Coordination

• Communicate effectively with internal teams and external stakeholders.
• Provide timely updates, documentation, and support to employees.

Required Skills & Qualifications

• Proven experience as a System Administrator or Senior IT Support Engineer.
• Strong knowledge of Windows, Mac, and Linux environments.
• Experience in Google Workspace management.
• Familiarity with NAS, MDM, EPS/EPP, and basic networking concepts.
• Strong organizational skills for inventory and asset management.
• Excellent communication and coordination abilities.
• Ability to work independently and handle end-to-end IT operations.

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, Google Workspace Admin, or similar (optional).
• Experience managing IT operations in a growing or multi-device environment.