Team Leader - Operations

We are looking for a dynamic and performance-driven Team Leader to manage and guide a team in our Domestic Process. The ideal candidate should possess strong leadership skills, the ability to drive KPIs, and ensure quality and productivity standards are consistently met.

Key Responsibilities:

• Lead, supervise, and motivate a team to achieve daily/weekly/monthly targets.
• Monitor team performance and ensure adherence to process guidelines and quality standards.
• Conduct regular huddles, coaching sessions, and performance reviews.
• Handle escalations and provide effective resolutions.
• Track attendance, schedule adherence, and workforce discipline.
• Prepare and share daily/weekly/monthly performance reports with management.
• Ensure agents follow SOPs, compliance norms, and customer-handling guidelines.
• Identify training needs and coordinate with trainers for performance improvement.
• Maintain a positive work atmosphere and promote teamwork.
• Drive process improvements to enhance productivity and customer satisfaction.