Telecaller Outbound

Jubilant MotorWorks

Electronics City, Bengaluru/Bangalore

₹15,000 - ₹23,000 monthly*

Fixed

15000 - ₹20000

Average Incentives*

3,000

Earning Potential

23,000

You can earn more incentive if you perform well

Work from Office

Full Time

Min. 6 months

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

66 applicants

Benefits include: PF, Health Insurance

Job Description

The Inside Sales Specialist for the Automobile Sales Industry plays a crucial role in driving sales and providing exceptional customer service through effective communication with potential and existing customers. This role involves engaging customers over the phone, understanding their automotive needs, promoting products/services, and facilitating the sales process.

Key Responsibilities:

1. Customer Engagement and Communication:

- Make outbound calls to potential customers and respond to inbound calls promptly.

- Build rapport with customers, create a positive first impression, and establish trust.

- Use active listening to understand customer inquiries, requirements, and preferences.

- Communicate effectively to provide accurate information about available vehicles, features, promotions, and pricing.

2. Product Knowledge and Promotion:

- Acquire in-depth knowledge of the automobile models, specifications, features, and benefits.

- Highlight the unique selling points of vehicles and explain how they meet customer needs.

- Tailor product recommendations based on the customer's preferences, lifestyle, and budget.

- Should have basic understanding of automobile finance operations.

3. Sales Process Facilitation:

- Guide customers through the sales process, including test drives, financing options, and documentation.

- Address customer objections and concerns by providing transparent and persuasive information.

- Use effective sales techniques to influence purchasing decisions and secure commitments.

4. Database Management and Follow-up:

- Accurately document customer interactions, preferences, and sales activities in the CRM system.

- Set reminders for follow-up calls, appointments, and scheduled interactions.

- Engage in post-sale follow-up to ensure customer satisfaction and gather feedback.

5. Cross-functional Collaboration:

- Collaborate with sales managers, dealership teams, and other departments to ensure a seamless customer experience.

- Relay customer feedback and insights to relevant teams for continuous improvement.

6. Targets and Reporting:

- Meet or exceed assigned targets and performance metrics.

- Generate and maintain regular reports on call outcomes, sales conversions, and customer interactions.

Qualifications and Skills:

- High school diploma or equivalent; bachelor's degree in marketing, business, or a related field is a plus.

- Proven experience in sales, telemarketing, or call Centre operations, preferably in the automobile industry.

- Strong verbal communication skills with a clear and pleasant telephone manner.

- Excellent interpersonal skills for building rapport and managing customer relationships.

- Sound product knowledge of automobiles, their features, and industry trends.

- Ability to handle objections, negotiate effectively, and close sales.

- Proficiency in using CRM software and Microsoft Office Suite, Google sheets.

- Result-oriented mind-set, self-motivation, and the ability to work under pressure.

- Adaptability to work within a dynamic and fast-paced environment.

Job role

Work location

The Cars Collective, Hosur Road, Lavakusha Nagar, Post, Electronic City, Bengaluru, Karnataka, India

Department

Sales & BD

Role / Category

Telesales

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 6 months

Education

10th or Below 10th

Past role/category experience

Telesales, Inside Sales

Skills

Customer service, Lead Generation, Cold Calling, Negotiation skills, Telemarketing, Cross selling, Telesales, Objection handling, Customer relationship, Business development

English level

Good (Intermediate / Advanced) English

Gender

Any gender

Interview details

Interview mode

In person

Interview address

The Cars Collective, Hosur Road, Lavakusha Nagar, Post, Electronic City, Bengaluru, Karnataka, India

About company

Name

Jubilant MotorWorks

Address

The Cars Collective, Hosur Road, Lavakusha Nagar, Post, Electronic City, Bengaluru, Karnataka, India

Job posted by Jubilant MotorWorks

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