Analyst

Key Responsibilities:

 

• Client Support analyst for New Resources onboarding, SNOW ticket supports, User security and domain set up.
• Processing and sanitizing platform specific documents (MS Word, Excel, PPT, MPP, Visio and PDF) as per the pre-defined guidelines. 
• Understanding and documenting business requirements and performing analysis to find-out meaningful insights primarily using MS Excel
• Understanding of SharePoint 
• Stakeholder Management – A key part of the role is keeping stakeholders engaged and up-to-date with progress and content, while also remaining true to the program goals and vision. This role will require regular touch-points with onshore stakeholders 
• Manage and resolve on-going queries from various stakeholder groups / content SMEs.

Stakeholder management :

• Build and maintain strong relationships with stakeholders to address concerns and ensure timely deliverables
• Create and implement a communications plan for team deliverables activation
• Develop documentation for proposed improvements and optimizations.

Key Responsibilities:

 

• Client Support analyst for New Resources onboarding, SNOW ticket supports, User security and domain set up.
• Processing and sanitizing platform specific documents (MS Word, Excel, PPT, MPP, Visio and PDF) as per the pre-defined guidelines. 
• Understanding and documenting business requirements and performing analysis to find-out meaningful insights primarily using MS Excel
• Understanding of SharePoint 
• Stakeholder Management – A key part of the role is keeping stakeholders engaged and up-to-date with progress and content, while also remaining true to the program goals and vision. This role will require regular touch-points with onshore stakeholders 
• Manage and resolve on-going queries from various stakeholder groups / content SMEs.

Stakeholder management :

• Build and maintain strong relationships with stakeholders to address concerns and ensure timely deliverables
• Create and implement a communications plan for team deliverables activation
• Develop documentation for proposed improvements and optimizations.

Role Expectations:

• Ability to handle assignment single handedly
• Willingness to take initiatives and get involved in multiple initiatives
• Flexibility and adaptability to a changing working environment
• Willingness to challenge and question
• Connects with individuals, teams and organizations to build lasting, collaborative relationships that enable global, firm-wide growth

 

Qualifications:

• 4 Years’ Bachelor degree or a Masters.
• Excellent stakeholder management skills
• Ability to analyze processes and recommend optimizations
• Excellent communication and presentation skills
• Ability to work collaboratively in a team environment
• Strong organizational and time management skills

 

0 to 2 years of experience in the field of document sanitization/ knowledge management, delivering professional services in a Consulting/Advisory discipline, preferably from a reputed Consulting, Big 4, or related professional services firms

 

Skills required:

• Strong working knowledge of MS Office tools especially MS Excel, Word, PPT and Visio
• Strong analytical skills and consultative approach / mind set – should be able to understand the requirement, analyze content / information, establish right connects / correlation, and present the findings in client ready format with Executive summary
• Knowledge of SharePoint tool will be an added advantage
• Good communication & stakeholder management skills

 

Experience Level

Mid Level