Assistant Manager-Websales

Bajaj Allianz Life Insurance

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Details

Job Description

Assistant Manager-Websales

Description

Manage Out sourced call center and deliver on topline (premium) targets

ᄃ Delivering on month on month targets for Insurance premium

ᄃ Managing Lead flow, Lead Consumption and Customer Servicing metrics

ᄃ Sharp in Data analytics

2.   Resource Planning (day to day activities, rostering)

ᄃ Training, Skilling, Reskilling, Upskilling of Call Center executives on various insurance products and services offered 

ᄃ Hire, Coach and retain talent

ᄃ Manage Attrition

3.   Evaluate Performance 

ᄃ Evaluate performance objectively, set and monitor KPI’s of team leads, call center executives 

ᄃ Monitor and continuously find ways to improve performance and productivity

ᄃ Monitor and deliver on customer satisfaction metrics

Skills Required

Mandatory Skills: Proven experience managing call center in BFSI domain, preferably General or Life Insurance is a must 5 years of experience working/managing call center operations Experience in managing direct Customer call center is a plus Experience with using call center tools like Genesis & ASPECT etc.

Education/Qualification

Graduation/PG

Desirable Skills

Desirable Skills: Certified Call Center Manager or equivalent qualification is a pulsing skills. 5.Should be aware of the Local language."

Job role

Work location

Bangalore

Department

Sales & BD

Role / Category

Sales Support & Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 5 years

About company

Name

Bajaj Allianz Life Insurance

Job posted by Bajaj Allianz Life Insurance

This job has expired