Assistant Manager-Websales
Bajaj Allianz Life Insurance
Assistant Manager-Websales
Bajaj Allianz Life Insurance
Bengaluru/Bangalore
Not disclosed
Job Details
Job Description
Assistant Manager-Websales
Description
Manage Out sourced call center and deliver on topline (premium) targets
ᄃ Delivering on month on month targets for Insurance premium
ᄃ Managing Lead flow, Lead Consumption and Customer Servicing metrics
ᄃ Sharp in Data analytics
2. Resource Planning (day to day activities, rostering)
ᄃ Training, Skilling, Reskilling, Upskilling of Call Center executives on various insurance products and services offered
ᄃ Hire, Coach and retain talent
ᄃ Manage Attrition
3. Evaluate Performance
ᄃ Evaluate performance objectively, set and monitor KPI’s of team leads, call center executives
ᄃ Monitor and continuously find ways to improve performance and productivity
ᄃ Monitor and deliver on customer satisfaction metrics
Skills Required
Mandatory Skills: Proven experience managing call center in BFSI domain, preferably General or Life Insurance is a must 5 years of experience working/managing call center operations Experience in managing direct Customer call center is a plus Experience with using call center tools like Genesis & ASPECT etc.
Education/Qualification
Graduation/PG
Desirable Skills
Desirable Skills: Certified Call Center Manager or equivalent qualification is a pulsing skills. 5.Should be aware of the Local language."
Job role
Work location
Bangalore
Department
Sales & BD
Role / Category
Sales Support & Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 5 years
About company
Name
Bajaj Allianz Life Insurance
Job posted by Bajaj Allianz Life Insurance
This job has expired