Associate Technical Delivery Lead - Salesforce & SaaS Projects

Associate Technical Delivery Lead

Role Overview

We are seeking an experienced Associate Technical Delivery Lead with a strong background in Salesforce and SaaS-based solutions. The ideal candidate will be responsible for managing end-to-end delivery of technical projects, ensuring alignment with business objectives, and driving successful implementation of Salesforce and related platforms such as Conga, CLM, and other SaaS tools.

About The Role:

As Associate Technical Delivery Lead, you will be responsible for: 

• Project Delivery Management
  • Lead and manage technical delivery of Salesforce and SaaS projects from initiation to deployment.
  • Define project scope, timelines, and resource allocation.
  • Ensure projects are delivered on time, within scope, and budget.
  • Coordinate with cross-functional teams including developers, architects, QA, and business stakeholders.
  • Maintain high-quality standards with minimal post-production issues.
• Technical Expertise
  • Provide guidance on Salesforce platform capabilities, configuration, and integration.
  • Understand and oversee implementation of Conga and contract lifecycle management tools.
  • Collaborate with solution architects to design scalable and secure solutions.
  • Stay updated on Salesforce and SaaS trends, certifications, and best practices.
• Stakeholder Management
  • Act as the primary point of contact for business stakeholders and internal teams.
  • Communicate project status, risks, and mitigation plans effectively.
  • Maintain Stakeholder satisfaction-CSAT score.
• Governance & Compliance
  • Ensure adherence to best practices, security standards, and compliance requirements.
  • Maintain documentation for technical solutions and delivery processes.
  • Manage Resources and cost utilization.

About You:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 10+ years in IT delivery management with at least 5+ years in Salesforce/SaaS projects.
• Hands-on understanding of Salesforce ecosystem (Sales Cloud, Service Cloud, Agentforce, etc.).
• Familiarity with Conga tools and contract lifecycle management processes.
• Basic understanding of Salesforce configuration, data model, and integration patterns.
• Knowledge of SaaS delivery models and cloud architecture.
• Strong leadership, communication, and stakeholder management skills.
• Ability to manage multiple projects and priorities in a fast-paced environment and motivated by complex technical and business challenges
• Salesforce certifications or  Conga & CLM Certifications or Delivery & Project Management Certifications are added advantage.
• Experience with Agile methodologies and tools (ADO, Jira, Confluence).
• Exposure to other SaaS platforms and integration tools.

#LI-KP2

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.

Experience Level

Mid Level