Senior Business Architect - Dynamics 365 CRM & AI Solutions

Business Architect

Project Role : Business Architect
Project Role Description : Identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions. Translate business needs into technology-enabled solutions and operating models. Support transformation by developing business cases and guiding implementation of key initiatives.
Must have skills : Microsoft Dynamics 365 Technical Architecture
Good to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: Seeking a forward-thinking professional with an AI-first mindset to design, develop, and deploy enterprise-grade solutions using Generative and Agentic AI frameworks that drive innovation, efficiency, and business transformation.
Roles & Responsibilities: Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows for measurable impact.
Professional & Technical Skills: Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks. Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization.

Skill: Microsoft Dynamics 365 Technical Architecture
Experience: 18–20+ years in D365 CRM (minimum 12+ years of experience in D365 CRM)

Summary
As a Senior Manager / Principal – D365 CRM + AI Architect, you will lead transformation programs, define solution architecture, and drive AI-led innovation across engagements. This elite role goes beyond standard consulting, you will shape offerings, define reusable accelerators, influence presales strategy, and ensure delivery excellence.
A typical day involves architecting end-to-end CRM solutions, guiding Managers and Associate Managers, driving AI capability adoption (Copilot, Power Automate, AI Builder), and representing the practice in high-stakes client or leadership forums.

Roles & Responsibilities
Serve as the CRM Solution Architect and thought leader for enterprise-scale Dynamics 365 programs.
Lead solution blueprinting, design authority, and architecture governance across projects.
Lead the adoption of Generative AI technologies (Azure OpenAI, Copilot Studio) within CRM workflows.
Develop intelligent features such as predictive analytics, conversational bots, and automated content generation.
Own key design decisions and ensure scalability, integration readiness, and adherence to best practices.
Act as a trusted advisor to senior business leaders on CRM modernization and AI strategy.
Drive adoption of AI-led enhancements, including:
o Copilot configuration & usage patterns
o AI Builder-based automation
o Intelligent workflows covering predictive, prescriptive insights
Engage with CXOs / senior client leadership to shape business transformation roadmaps.
Influence presales—proposal solutioning, scoping, estimations, RFPs, orals and demos.
Mentor and coach Managers and Associate Managers build competency and succession pipeline.
Define frameworks, assets, accelerators, reusable IPs to reduce delivery effort.
Ensure risk mitigation, delivery governance, and quality assurance across multiple engagements.
Represent the practice in internal leadership forums and external thought leadership initiatives.

Professional & Technical Skills
Must Have Skills
Deep functional expertise in D365 CMR Modules covering:
o Sales
o Customer Service
o Marketing
o Field Service
Proven track record as Solution Architect in large, global rollouts.
Strong experience designing integrations and cross-tower dependencies:
o Finance and Operations
o Technical (extensions, interfaces, data)
Hands-on experience applying AI & automation in real project scenarios:
o D365 Copilot
o Power Platform (Power Automate, AI Builder, Power Apps)
o Data & insights using Power BI
Good to Have
Experience in multi-country rollouts or global blueprints.
Familiarity with process intelligence / process mining solutions.

Leadership & Behavioral Skills
Ability to influence senior stakeholders and facilitate executive workshops.
Strong decision-making and governance ownership able to challenge status quo.
Proven ability to shape strategy, build capability, and lead high-performing teams.
Passion for learning emerging technologies and Copilot, GenAI, low-code automation.

Additional Information
Role is part of the elite pool, responsibilities include innovation, asset creation, and market acceleration.
Expected to represent the practice in global forums, partner connect sessions and thought leadership platforms.