CISNGE - ITIL Service Management – Process Consultant

ITIL V3, ITIL V4 / SIAM practitioner-professional - Process Management - Process Design / Re-engineering Lead a team of 4-5 Process Manager’s/Consultant’s Process - Subject Matter Expert – Oversee the entire management of the ITIL/SIAM processes, ensure supporting tools are aligned with the processes with clear categorization, prioritization and attributes managed efficiently. • Process Governance • Ensuring SLAs and KPIs are being met • Solutioning estimations aligned with delivery scope of work Coordination & Communication – Act as the central point of contact between technical teams, stakeholders, and leadership, providing timely updates • Establishing and communicating the process mission, goals, and objectives to all stakeholders • Documenting and maintaining the process and procedures • Resolving any cross-functional (departmental) issues • Ensuring proper staffing and training for execution • Ensuring consistent execution of the process across the organization Process Improvement – Develop and refine Process management procedures to enhance efficiency and effectiveness • Monitoring, measuring, and reporting on the effectiveness of the process to senior management • CSI (Continual Service Improvement) and collaboration with customer organization Stakeholder Management – Ensure clear, consistent communication across teams and external parties