KYC Officer

Muthoot Fincorp Limited

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 3 years

Job Details

Job Description

CREDIT PROCESSING OFFICER - DIGITAL

KYC Officer

Job Role & Location:

Position                            : KYC Officer - Video KYC & Video PD (Personal Discussion)

Job Location                   : Bangalore

Working days                 : 6 days a week (as per company policy)

Work Timings                 : 9.30am to 6.00pm (as per company policy)

Role description            : This is a non-sales role & this role requires the candidate to interact with customers over Video calls for KYC check and handling customer calling.

 

Responsibilities:

  • Carry out Customer Identification process through Video call
  • Performing due diligence checks & reviewing KYC documentation through Video Calls
  • Communicate effectively with customers to guide them through the verification process and address any concerns
  • Ensure accuracy and completeness of documentation and information collected during the VKYC process
  • Ensure customer identity, assess potential risks, prevent fraudulent activities & continuous monitoring while performing Video calling
  • Must exhibit highest standards of customer service & interaction quality
  • Adherence to Know Your Customer (KYC) guidelines, process checklist & SOP’s
  • Collaborate within & other teams to ensure smooth operations
  • Adhere to TAT, data accuracy, maintain NIL customer complaints, maintain quality standards in handling customers.
  • Ensure to own the responsibility on the cases handled & manage the KYC approval process efficiently
  • Adherence to Compliance & NIL deviation


Educational Qualifications & Key Skills:

  • Graduation with minimum 3-5 yrs of experience in customer service, KYC checks/banking process (add advantage with Video handling experience)
  • Credit Underwriting experience (added advantage)
  • Strong Verbal & written communication skills
  • Preferable multi-lingual candidates 
  • Comfortable with inbound & outbound calling and video conferencing
  • Ability to work with software systems
  • Proficient in MS Office (Microsoft Word, Excel, Power point)
  • Ability to communicate effectively with customers 
  • Problem solving. Being able to solve problems efficiently
  • Attention to detail, active listening & being patient with customers
  • Able to work flexible hours to meet operational needs when required

 

Salary: Min 2.50 L and Max 3.50L

Job role

Work location

BANGALORE-K R PURAM

Department

Banking / Insurance / Financial Services

Role / Category

Banking Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 3 years

About company

Name

Muthoot Fincorp Limited

Job posted by Muthoot Fincorp Limited

This job has expired