Must-haves: - Problem-solver: Use best of knowledge to provide solutions for operational and customer-centric problems. - Ability to take initiative: Should be self–organized, passionate and able to take ownership of the end to end functioning of the business. - Customer Empathy: To be able to think from the perspective of the customer & provide the best experience to them. - Good Knowledge of MS Office and Google Sheets - Entrepreneurial Spirit: Desire to manage and grow the business with a sense of ownership - Client Communication: Ability to interact with the clients with the objective to provide the best customer experience What You'll Do: - Coordinate with Scheduling of daily deliveries of the product - Interacting with the Customer to help them make the right product choice and resolve their problems in case any arises - Coordinating with the in-house logistic team and third-party delivery partners - Resolve customer complaints via phone, email, mail, or social media. - Assist with refunds or exchanges. - Cross-sell/ Upsell our products and Inform customer of deals and promotions. - Create or cancel orders. - Answer questions about the product - Utilize computer technology to handle high interaction volumes. - Work with operations manager to ensure the proper customer experience is being delivered. - Handle changes in policies or subscription renewals. - Keeping records of customer interactions, transactions, comments, and complaints. What We Seek: - Minimum educational requirement is 12th pass and above - 1 year’s work experience in customer service is preferred but not mandatory - Prior experience in working in a hyper-growth startup environment would be an advantage - Candidate with online E-commerce experience will be preferred - Comfortable wearing multiple hats at a time - Ability to effectively collaborate with other members of the marketing, sales, brand and strategy team in order to produce the desired output - Consistently seek to improve existing processes and strategies - Fluent in English, knowledge of Kannada will be a plus

More about this Customer Care Executive job

Flora Design India Pvt. Ltd. is aggressively hiring for the job profile of Customer Care Executive at Bengaluru in Lakkasandra locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 18,000 INR and can go up to 25,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 9.00 AM to 6.00PM and will have 6 working days i.e., Monday to Saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Bengaluru at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 29-Jul-2021. For more details, download apna app and find Full Time jobs in Bengaluru. Through apna, you can find jobs in 74 cities across India. Join NOW!