HGS is Hiring for International Voice Process for Bangalore’s TOP Most MNC Education – Graduates & Undergraduates (Freshers and Experience) Contract Duration is 6 months only Shift time - Mandatory working in Night Shift (US Shift) Work From Office Fully Vaccinated Salary: Fresher's - 25K (CTC per month), Experienced 06 months to 7 years - 28K upto 60K (CTC per month) *Note: Hike will be purely based on your last drawn CTC. Work Locations: Prestige Technopolis, 1/8, Maregowda Road, Chikku Lakshmaiah Layout, Adugodi, Bengaluru, Karnataka 560029 OR RGA Tech Park Sarjapur Main Road, Carmelaram, Hadosiddapura, Chikkakannalli, Bengaluru – 560035 Job description: Contact Centre Operations, Customer support, Inbound and Outbound calls to US based candidates to screen them for client's hiring requirements. Recording outcome of the call-in tool, this is not core recruitment process this involves voice support both inbound and outbound. Responsibilities: Make outbound calls to the candidate and motivate them to complete job application. Schedule/reschedule first day of work for the employees and sharing necessary information. Review application form and make sure all the details are filled appropriately. Handle inbound calls and resolve candidate’s queries. Respond to candidate’s queries over email/text. Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage Provide excellent experience to the candidates. Maintaining a quality score of 90% and above throughout. Escalate issues and seek advice when faced with complex issues/problems Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participate in Team building activities Ensure and maintain the security and confidentiality of client data Ensure Customer Satisfaction Working days - Rotational work week” (Should be flexible to work for 6 day a week as per business requirement) Note: Candidates should be Flexible to switch activities and roles internally within process and within the deal/project Levels: Level 13 – 0 to 6 months Experience Level 12 – 1 Year to 3 Years’ Experience Level 11 - 3 Year to 7 Years’ Experience Cab: Yes (Two Way) 35 Km radius FREE Working Days: 5 Days Shift: Rotational Experience: 0 to 7 Years Required Skillet: 1) Excellent Verbal and Written in English Communication Skills 2) Ready to Work in Rotational Shift 3) Work from Office Contact HR, interested candidates send your resumes to:

More about this Customer Support Executive job

Hinduja Global Solutions Limited is aggressively hiring for the job profile of Customer Support Executive at Bengaluru in Mahadevapura locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 25,000 INR and can go up to 45,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Bengaluru at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 21-May-2022. For more details, download apna app and find Night Shift jobs in Bengaluru. Through apna, you can find jobs in 74 cities across India. Join NOW!