About the company NoBroker is a 6-year-old disruptive real-estate platform that makes it possible to buy/sell/rent a house without paying any brokerage. NoBroker also enables owners and tenants to interact with each other directly by using our technologically advanced platform. NoBroker is the brainchild of Amit, Akhil and Saurabh, who are alumni from IIT Bombay, IIT Kanpur & IIM Ahmedabad respectively in the year 2014. NoBroker was started because all of them believed that paying hefty brokerage cannot be the only option to find a new home. With this vision, the trio set out to change the real estate landscape in India. In the last 6 years, NoBroker has helped over lakhs of people find housing at almost minimal cost. With three rounds of funding of $151mn, it is well funded by key US, Indian, Japanese & Korean investors like Tiger Global, General Atlantic, SAIF Partners, KTB ventures and BeeNext. NoBroker is headquartered in Bangalore with a team of 4000+ employees. Apart from Bangalore we are happy to serve cities i.e. Mumbai, Hyderabad, Pune, Chennai, Delhi & NCR. Employee Value Proposition: ● Employee health insurance of Rs 1 lakh per year. Premium is paid by the company. ● ● ● ● ● Employees get free lunch and snacks. Employees are promoted every 6 months. Outstanding performers get promoted every quarter. Monthly reward and recognition to outstanding performers. Accelerated growth of employees and can become Assistant Manager in as early as 2 years. Regular team parties and Annual Day outing for all employees. Qualification and Education Requirements: ● ● ● ● ● Education- Graduation/HSC qualified. Excellent verbal and written communication skills. Good Interpersonal skills, numerical and analytical ability. Decision making skills. Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred.● Proficient in MS-Office (Excel, Word). ● Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM). ● Comfortable with working 6 days a week and the week off will be on weekday. Role and Responsibility – Customer Service Executive ● Inbound calling for customer service. ● Identify and assess customers’ needs to achieve satisfaction. ● Build sustainable relationships and trust with customer accounts through open and interactive communication. ● Provide accurate, valid and complete information by using the right methods/tools. ● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. ● Keep records of customer interactions, process customer accounts. ● Follow communication procedures, guidelines and policies. ● Take the extra mile to engage customers. Role and Responsibility – Sales Executive ● Identifies business opportunities by identifying prospects. ● Sells products by establishing contact and developing relationships with prospects, recommending solutions. ● ● ● ● Outbound calling on data collected through lead generation activities / secondary data sources. Daily follow-ups on older leads and work on new leads. Maintains quality service by establishing and enforcing organization standards. Must be energetic, well-spoken, eager to close sales deals and generate revenue for the organization. Role and Responsibility – Relationship Manager Executive ● Act as relationship manager for the Paid customers of NoBroker. ● Build sustainable relationships and trust with customer accounts through open and interactive communication. ● Identify and assess customers’ needs. ● Service customer in finding the right tenant / house as per the requirement of customer. ● Dial outbound and attend inbound calls from customers and leads. ● Use internal tools and methods to provide best possible service to the customer. ● Negotiate with leads on behalf of customers. ● Keep customers up-to date on the progress of his account. ● Follow communication procedures, guidelines and policies. ● Go extra mile to provide excellent customer service.

More about this Customer Support Executive job

Nobroker Technologies Solutions Private Limited is aggressively hiring for the job profile of Customer Support Executive at Bengaluru in Kaikondrahalli locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 16,000 INR and can go up to 26,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 09:30 AM to 06:30 PM and will have NaN working days i.e., Fri, Sat & Sun working - weekday off. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Bengaluru at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 10-Feb-2022. For more details, download apna app and find Full Time jobs in Bengaluru. Through apna, you can find jobs in 74 cities across India. Join NOW!