Customer Support Executive
A2Z Finders
Customer Support Executive
A2Z Finders
Banashankari Bus Station, Bengaluru
₹40,000 - ₹45,000 monthly
Fixed
₹40000 - ₹45000
Earning Potential
₹45,000
Job Details
Interview Details
Job Highlights
26 applicants
Job Description
Customer Support Executive Years of Experience: Mandatory 1 – 3 years’ experience in customer service, technical sales and customer retention process in an International contact centre. Desired Skills: Self-motivated with excellent interpersonal skills Innovative and self-starter Ability to work with minimum supervision Demonstrated ability to work in a fast paced environment Ability to provide response for simple to complex queries and manage complaints and feedback from customers Basic knowledge of computers and troubleshooting Job Description: CSE will be responsible to provide voice and chat based technical sales and customer service support CSEs should have the ability to handle multiple chats simultaneously as well as manage voice calls Responsible for providing support to customers on product and service offerings, billing related queries, answer basic technology related queries and convert queries into sales JOB DESCRIPTION Responsible to provide timely and effective resolutions to our customers on basic technical support queries via chat or phone communication skills Scheduling call backs and assist in managing call schedules for the technical support team Responsible for responding to customers in an efficient and professional manner Meets expectations regarding sale targets and productivity as defined by the process or manager Escalates necessary cases to the right level within the defined LOB (Line Of Business) Ensures compliance with all company and departmental policies, procedures, and guidelines May be required to perform other tasks as requested, assigned, or directed Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels Flexibility to work extended hours with minimal notice during high volumes Working days: 5 days a week - Weekly time off: 2 days (Rotational) and not necessarily (Saturday / Sunday)
More about this Customer Support Executive job
A2Z Finders is aggressively hiring for the job profile of Customer Support Executive at Bengaluru in Banashankari Bus Station locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 40,000 INR and can go up to 45,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 08:30 PM to 05:30 AM and will have 5 working days i.e., monday - friday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Bengaluru at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 16-Dec-2021. For more details, download apna app and find Night Shift jobs in Bengaluru. Through apna, you can find jobs in 74 cities across India. Join NOW!
Job Requirements
Experience
Min. 1 Years
Education
Graduate
English Level
Good (Intermediate / Advanced) English
Job Role
Department
Customer Support
Employment Type
Full Time
Role / Category
Customer Support - BPO / Voice / Blended
Shift
Night Shift
Interview & address details
Work Location
27th Cross Rd, opposite Sewakshethra Hospital, Banashankari Stage II, Banashankari, Bengaluru, Karnataka 560070, India Banashankari Bus Station, Bengaluru
Interview mode
Online/Telephonic
Job posted by A2Z Finders
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