Customer Support Executive

Arya Consulting Services

Work from home

₹25,000 - ₹30,000 monthly

Fixed

25000 - ₹30000

Earning Potential

30,000

Full Time

Freshers can apply

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job Highlights

163 applicants

Job Description

Job Description : Arya Consulting Services Is Hiring Customer Support Executives For A Leading Health Tech Company, Mfine. Location : Bengaluru. NOTE : Before Applying Just Read The Details Below Carefully Mfine Is An Health-Tech Startup That Offers An AI-Powered Online Doctor Consultation App. Their Doctors Have Access To A Proprietary Assistive Intelligence Platform That Can Analyze The Symptoms And Deliver Accurate Prognosis For The Specialist To Assess Patients. This Means, The Doctor Knows About Patients' Condition Even Before They’ve Seen Them, Making The Diagnosis Quicker And Sharper. Mfine Aims To Make Access To Trusted Healthcare Simple, Fast And Proactive. With A Combination Of New-Age Technology And Partnerships With Best In Class Hospitals/Clinics, They Designed Mfine Keeping Consumer Experience At Its Core. Mfine Brings In Instant And Continuous Connectivity With Top Doctors Of The Best Hospitals. It Uses Cutting Edge Technology To Keep Track Of Your Health Parameters And Keep All Your Health Data In Your Control And Easily Accessible. Digital Wearable Devices, Mobile App, And At-Home Services Bring In The Much-Needed Convenience And Speed In Getting You The Right Care When You Need It Reason To Choose Mfine? The Most Common Benefits Are Medical, Disability,** Life Insurance; Retirement Benefits; Paid Time Off; And Fringe Benefits. Roles And Responsibilites : • Respond to customer queries in a timely and accurate way, via phone, email or chat • Identify customer needs and help customers use specific features • Update our internal databases with information about technical issues and useful discussions with customers • Monitor customer complaints on social media and reach out to provide assistance • Follow up with customers to ensure their technical issues are resolved • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers and act as customer’s advocate • To share VOC of the customers and assist to improve processes and policies Requirements: • Experience as a Customer Support Specialist or similar CS role 0 – 4 years • Familiarity with our industry is a plus • Experience using help desk software and remote support tools • Understanding of how CRM systems work • Excellent communication and problem-solving skills • Multi-tasking abilities • English and Hindi should be fluent to communicate other languages are added advantage Skills Required : * 1-5 Years Of Experience In Customer Support *Strong Analytical And Problem-Solving Skills. *Excellent Negotiation And Consultative Sales Skills. *Effective Communication Skills. *Exceptional Customer Service Skills. Salary INR 3 LPA To 3.5 LPA Job Type: Full-Time Salary: ₹300,000.00 - ₹350,000.00 Per Year

More about this Customer Support Executive job

Arya Consulting Services is aggressively hiring for the job profile of Customer Support Executive at Bengaluru in Bengaluru locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 25,000 INR and can go up to 30,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 9 AM - 6 PM and will have 6 working days i.e., Monday - Saturday. 5. Is it a work from home job? Ans. Yes, it’s a work from home job and can be done online. You can explore and apply for other work from home jobs in Bengaluru at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 02-Dec-2021. For more details, download apna app and find jobs in Bengaluru. Through apna, you can find jobs in 74 cities across India. Join NOW!

Job Requirements

Experience

Freshers can apply

Education

Graduate

English Level

Good (Intermediate / Advanced) English

Job Role

Department

Customer Support

Employment Type

Full Time

Role / Category

Customer Support - BPO / Voice / Blended

Shift

Day Shift

Interview & address details

Company Address

Interview mode

Online/Telephonic

Job posted by Arya Consulting Services

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