Responsibilities of candidate include: • Managing incoming calls and customer service inquiries • Generating sales leads that develop into new customers • Identifying and assessing customers’ needs to achieve satisfaction ROLES & RESPONSIBILITIES  Managing the team on a daily basis  Ensure that the team meets the performance targets and overall process objectives  Coordinate with WFM team in order to schedule and organize shift patterns for team members  Monitor calls of team members to ensure that call flow and quality standards are adhered  Conduct regular review of all agents performance and organize training sessions for under performers  Submit regular reports to management and seek new ideas and strategies to improve performance Professional/Functional:  Customer service - Phone/ chat/ email skills (campaign dependent), display strong initiative in resolving issues of customers  Understanding basic metrics like Attrition, Shrinkage, AHT, sales Conversion & CSAT.  Quality focus Leadership/Managerial:  Exhibit strong team management ability to motivate team members and improve performance, capable of demonstrating problem solving skills  Communication - Good Verbal & written communication, Interpersonal skills  Flexibility, Initiative & personal drive. Walk-in- directly @ Syrow Pvt. Ltd.S3, #317, 2nd Floor | 10th Main | 1st Block | HRBR Layout | Kalyan Nagar | Bangalore – 560 043 LM- Above Bhojana Suzuki Showroom.

More about this Customer Support Team Leader job

SYROW PVT LTD is aggressively hiring for the job profile of Customer Support Team Leader at Bengaluru in Hbr Layout locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 30,000 INR and can go up to 40,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 9 AM - 6 PM and will have 6 working days i.e., Monday - Saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Bengaluru at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 01-Nov-2021. For more details, download apna app and find Full Time jobs in Bengaluru. Through apna, you can find jobs in 74 cities across India. Join NOW!