If you join this team: You will be responsible for hire, roster and mentor team members You willHandle escalations of the team. You will own the SLA and other KPI parameters of the process. You will drive projects to reduce the overall volume. You will be responsible for Audit, train and coach team members. You will be conducting your own weekly / monthly review of the team. You will work alongside centre manager on overall process improvement. We would love to see you on-board if : You should have min 2 years of experience as a team lead. You should have prior experience in any chat tool- like Genesys, Zoho, Freshdesk, etc, SFDC. You have experience in hiring, training and mentoring agents. You have experience in planning schedules, creating rosters, analyzing top chat contributors. You have excellent command over English. You have created process SOP, scripts and FAQ's for the team. You have working knowledge of auditing chats and sharing relevant. feedback with team members. You have analysed reports and create agent performance dashboards.

More about this Customer Support Team Leader job

Uncle Delivery Express is aggressively hiring for the job profile of Customer Support Team Leader at Bengaluru in HSR Layout locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 40,000 INR and can go up to 50,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 08:00 AM to 08:00 PM and will have 5 working days i.e., monday - friday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Bengaluru at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 18-Nov-2021. For more details, download apna app and find Full Time jobs in Bengaluru. Through apna, you can find jobs in 74 cities across India. Join NOW!