Infrastructure Technical Support Specialist

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires engaging with users and clients directly, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established procedures and operating models to maintain service stability and ensure high-quality support. Throughout the day, the focus remains on managing infrastructure components, operating systems, networks, and application platforms to provide seamless operational continuity and user satisfaction.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Maintain accurate documentation of incidents, resolutions, and system configurations.
- Assist in monitoring system performance and proactively identify potential issues.
- Support continuous improvement initiatives by suggesting enhancements to existing processes.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.
- Strong knowledge of operating system troubleshooting and configuration.
- Experience with remote support tools and techniques for diagnosing user issues.
- Familiarity with network fundamentals and basic infrastructure components.
- Ability to manage and maintain application platforms within a production environment.
- Skilled in incident management and problem-solving methodologies.

Additional Information:
- The candidate should have minimum 3 years of experience in Microsoft Windows Desktop Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.