IT Desktop Support (Senior Coordinator)

At DataLabs, Capital One India, we solve fundamental business problems at scale using advanced analytics, data science, machine learning and cutting edge engineering. We specialize in deriving valuable insights about various aspects of the business - including product and process design, consumer behavior, regulatory and credit risk, and much more - from large volumes of data to build cutting edge patentable products at an industrial scale.

DataLabs is looking for an experiencedDesktop Support Engineer. Our work environment is fast paced, collaborative, and fosters problem solving and innovation. The ideal candidate for this role should fit well with these organizational attributes. S/he should have exceptional personal integrity and communication skills, and be able to win the trust and respect of associates by communicating openly and consistently meeting commitments. 

DataLabs prides itself on its exceptionally vibrant culture. Our Associate Development program enables us to shape amazing career and professional development opportunities for our associates. Our best-in-class Corporate Social Responsibility program has nurtured longstanding partnerships with committed organizations that make a meaningful difference to the communities around us. The enthusiastic volunteerism of our associates is the backbone of all that we do - it enables us to push the envelope of possibilities and have incredible fun along the way. We bend backwards to take care of one another through thick and thin. Our work and the people we are surrounded by are an enduring source of strength and fulfillment in our lives.

Specific responsibilities include, but are not limited to

• IT support includes Laptops/Macbooks/AV systems/Printers/iPhone/Server room
• Good technical knowledge in troubleshooting Windows systems, knowledge of Macbooks will be a plus
• Experience working and managing tickets in ticketing tool ServiceNow
• Proficiency with shoulder tap, voice, e-mail and chat support
• Hands-On experience providing in person and remote support to users
• Co-ordinate with vendors for support and services
• Should be available for IT support, IT change and Maintenance whenever the situation arises

What are we looking for?

• Strong communication skills: Good written and verbal communications
• Teamwork: Excellent interpersonal skills and the ability to interact with individuals across levels
• Clear results orientation: Resourcefulness with strong problem-solving skills. 
• Others: Excellent time management skills and understanding of the urgency of matters related to the task.

Preferred Qualifications & Experience

• Degree/Post Graduate in Engineering.
• Level of experience: 4+ years in IT Desktop support role, but not a constraint for the right candidate