IT Support Executive

Wellness Forever Medicare Pvt Ltd
₹15,000 - ₹18,000 per month
5 openings
Full-time
276 people interested in this job
Posted on : 04-Jun-2021
Expires on : 14-Aug-2021
Education
Graduate (Bachelor Degree)
English Level
Good English
Experience
1 - 5 years
Gender
Male Only
Education
Graduate (Bachelor Degree)
English Level
Good English
Experience
1 - 5 years
Gender
Male Only
Working days
Monday - Saturday
Timings
9 AM - 6 PM
Job Description
Field Engineer Job brief: We are looking for a Field Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities: Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Requirements: Proven work experience as a Field Support Engineer, Technical Support Engineer or similar role will be of added advantage Hands-on experience with Windows environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude Higher Education or relevant qualification
Address
Wellness Forever Medicare Pvt Ltd, 102, Meva Plaza, R V Road, V V Puram, Bangalore 560004, Vishveshwara Puram, Bengaluru, Karnataka - 560001

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